First things first - to our dedicated and faithful customers; we apologise for taking away your purchased rights to access the support forums. It was something which I agonised over and you deserve an explanation. For anyone who has had support issues unresolved in the past day, we will bend over backwards to work through them now. Again, please understand the action I took was not to punish you, our much appreciated customers who through your investment in our products allow us to continue to develop more.
So why did I close our sites for a day?
Contrary to many comments on various sites, we were not throwing a dummy spit or tantrum, nor pulling a clever stunt. That suggestion is offensive to us. We're not into gimmicks for gimmicks' sake.
We made a statement, pure and simple.
Cessnock and Hervey Bay airports were our most recent releases. They were both made by a large team of people, most of whom get paid for their work. We pay license fees for the aerial imagery. We lease PC equipment, pay rent, pay every single cent of our taxes, bank fees, reseller commissions, other royalties - the list goes on. And I can emphatically say we used licensed, purchased legitimate software and hardware tools to make those products. Hervey Bay was a long and hard project for us to complete, for a bunch of reasons I don't need to elaborate here. We had a slight delay with its launch due to last minute bugs, and we worked long into the night to honour our commitments to our very loyal customers who had such confidence in Orbx they pre-paid for it. So YHBA was a labour of love, and we sweated blood to make it. And it cost Orbx a LOT of money to make.
So imagine my utter disgust to be emailed and PM'd by half a dozen people the URL of torrent site location hosting a cracked version of YHBA, only a day or so after release. Imagine my absolute dismay to find the person uploading YCNK, YHBA and other products was actually asking for donations to be given to HIM, so HE could upgrade his PC.
Yes, piracy happens. I'm a big enough boy to understand the modern internet-connected world. I've worked in I.T. for 27 years. I don't live under a rock and pretend all human beings are honest and do the right thing. But this was I guess the straw that broke the camel's back. And to those who say they cannot afford to purchase an AU$40 airport I say "bull****!" - look past your nose at your clothes on your back, your PC in front of your face, the food you or your parents purchase, and all the other tech items you've invested in over the year. Claiming poverty is the most appallingly pathetic excuse I have heard, and I cannot believe it is actually being discussed on FS forums as some sort of justification. To quote young Alex, a 17-yo Orbx customer; "Just for the record you have my support 100% over. Im only 17 earning a small $12 an hour or $16 today (sunday) and even I can manage to pay the small cents Orbx asks." - thanks Alex!
Can't afford FS addons? Change hobbies. Enough said.
Why does stealing Orbx software not make sense to us?
- We price our products at the cheap to mid level of the FS market
- We provide (and have proven) the best vendor support in the entire FS industry, bar none
- We give away a complete region (Tasmania, as large as Northern Ireland) for FREE. It comes with a payware quality airport. It has no limits. Want us to seed it to a torrent site? Happy to do so if it provides a perception you're getting something for free (which you are.....)
- We give away about as much freeware as payware (please, please compare that to other FS vendors)
- We founded the team which became OZx. 400 free airfields and now what I believe to be one of the fastest growing FS addon portals in the world.
- We patch, hotfix, service pack and continually improve our software. There is not a single product from Orbx which won't get a free update this year, and that includes our freeware
- We listen to our customers. We try to learn from our mistakes. We sometimes bristle at your critique but we never stop learning and never claim to to perfect.
- We value our customers
- We give away lots of prizes, heck, even a AU$10,000 PC!
I ask you this question - What does Orbx do to deserve to be stolen from? Why is there a perception that it's ok to steal and share the products we have worked so hard to make?
I tell you this fact: We are not making an profit. We have debts to pay. We have 20+ people on various forms of contract and payroll. It costs a lot of money to run this small company.
[size=14pt]Please don't steal from us.[/size]
We've made our statement, our silent protest today - and I hope, even in vain, that it has made some impact on the FS community, particularly those on the 'fringe' who we hope and pray might change their habits from today.
We offer to you our customers an apology for the outage, and hope no trust has been lost. For those who beg to differ, we'll respect your opinion too.