• There seems to be an uptick in Political comments in recent months. Those of us who are long time members of the site know that Political and Religious content has been banned for years. Nothing has changed. Please leave all political and religious comments out of the forums.

    If you recently joined the forums you were not presented with this restriction in the terms of service. This was due to a conversion error when we went from vBulletin to Xenforo. We have updated our terms of service to reflect these corrections.

    Please note any post refering to a politician will be considered political even if it is intended to be humor. Our experience is these topics have a way of dividing the forums and causing deep resentment among members. It is a poison to the community. We appreciate compliance with the rules.

    The Staff of SOH

  • Server side Maintenance is done. We still have an update to the forum software to run but that one will have to wait for a better time.

Attn Devs - faulty DVD issue

D

doublestop

Guest
After a 12 day wait I finally received my copy of BHAH today. Unfortunately it is faulty (seems to be a problem with the CAB 'A' file) and won't install or copy to hard disk. I followed the advice you gave to Jeffsworld, who had a similar problem, and contacted Avangate to request a replacement. Here is their reply:

Dear Dave How,

Thank you for contacting us.
For detailed information regarding the product that you have purchased (1 x Over Flanders Fields: Between Heaven and Hell1 x DVD Shipping cost), please contact http://www.overflandersfields.com at:


Contact URL: http://www.overflandersfields.com
Support Email: support@overflandersfields.com
Support Phone: -

Online payments for orders placed on http://www.overflandersfields.com are processed by Avangate as a reseller of OBD Software Ltd., the merchant operating http://www.overflandersfields.com. For details regarding issues other then online payment processing we recommend contacting the software author.
The same recommendation applies if you need a refund for your order. Refunds are approved directly by the software author.


Thank you in advance for your understanding.

So where does that leave me?

Doublestop
 
doublestop said:
After a 12 day wait I finally received my copy of BHAH today. Unfortunately it is faulty (seems to be a problem with the CAB 'A' file) and won't install or copy to hard disk. I followed the advice you gave to Jeffsworld, who had a similar problem, and contacted Avangate to request a replacement. Here is their reply:

Dear Dave How,

Thank you for contacting us.
For detailed information regarding the product that you have purchased (1 x Over Flanders Fields: Between Heaven and Hell1 x DVD Shipping cost), please contact http://www.overflandersfields.com at:


Contact URL: http://www.overflandersfields.com
Support Email: support@overflandersfields.com
Support Phone: -

Online payments for orders placed on http://www.overflandersfields.com are processed by Avangate as a reseller of OBD Software Ltd., the merchant operating http://www.overflandersfields.com. For details regarding issues other then online payment processing we recommend contacting the software author.
The same recommendation applies if you need a refund for your order. Refunds are approved directly by the software author.


Thank you in advance for your understanding.

So where does that leave me?

Doublestop
Click to expand...

I will make sure you get a replacement - if you have not done so please e-mail the OFF support addy above with your name and order number.

Apologies - we seem to have had 3 faulty discs so far and we are monitoring this..

HTH

WM
 
Same problem here, faulty DVD. Sent an email to the support address requesting help this morning. Waiting for a reply.
regards,
slackerbg
 
slackerbg said:
Same problem here, faulty DVD. Sent an email to the support address requesting help this morning. Waiting for a reply.
regards,
slackerbg
Click to expand...

Hello,

I am sorry about this but I will ensure that all faulty DVDs are replaced - I am as upset about this as you.

Please bear with us and I will sort this.

Send us an e-mail to support@overflandersfields.com and I personally will chase this up.
I need your order name and order number.

Thanks

HTH

WM
 
Thanks for the quick response, Winder, an email to the support address with the relevant information will be on its way shortly.

Doublestop
 
Winder said:
Hello,

I am sorry about this but I will ensure that all faulty DVDs are replaced - I am as upset about this as you.

Please bear with us and I will sort this.

Send us an e-mail to support@overflandersfields.com and I personally will chase this up.
I need your order name and order number.

Thanks

HTH

WM
Click to expand...

Thanks, Winder. I did send an email to the support address. No worries, thanks:ernae: for making it right.
r,
slackerbg
 
All is new, but problems will be sorted out. You won't get better service any where else.
 
Guys one thing you can check:

Make sure you are not overclocking anything - if you are overclocking mem or CPU then turn it off reboot and try again - you can overclock again after installation.

I have sent both your issues directly on to Avangate in the past 5 mins.

Best

WM
 
I know you guys with the DVD problems have probably thought about this but you should, just to be safe, try installing it on another computer and see if you get the same result. I had an issue installing a new DVD once and it failed with error messages. CDs installed fine on that machine, but DVDs would not. I tried the DVD on another computer and it installed fine meaning the problem was with my drive. You might just make sure before you go to too much trouble.
 
or try copying all three files to a folder on your desktop, and run from there?...Sometimes works
 
Thanks Baronmybuns and Widowmaker, I tried both of those actions before contacting anyone for support. Unfortunately neither proved successful. I think that the fact that I can do things with some of the files but not others just points to a corrupt disk/file.

Winder and the OBD team have been excellent in the support they've offered; it's been quick and helpful. I'm getting over my initial disappointment (ie I've stopped sulking now) and I'll just have to be patient whilst they get it sorted out for me.

You guys enjoy your flying but make sure you leave something for me to shoot at later!

Doublestop
 
I had problems with the DVD as well. I have 3 machines here each with a DVD drive. When I first tried to install using the DVD in my gaming machine it would only see the disk as a CD not a DVD and while it showed the files on disk selecting one would just result in a 'Not Responding' fail in Explorer. Tried using the 2nd machine's DVD drive and that failed too. So with trepidation and heart in mouth I set up the network drive share on the 3rd machine and tried again and YEAH! it worked perfectly.
Now I live in a very dusty environment and am used to CD/DVD drives only lasting 18months or so and had put it down to this, but that first DVD drive in my gaiming machine continues to work fine with any other DVD I've put in it ..... so I dunno.

Crankpin
 
Winder said:
Guys one thing you can check:

Make sure you are not overclocking anything - if you are overclocking mem or CPU then turn it off reboot and try again - you can overclock again after installation.

I have sent both your issues directly on to Avangate in the past 5 mins.

Best

WM
Click to expand...


I purchased both my graphic cards factory overclocked be a bummer if that would cause game not to load:faint:no matter game will be here today or tomorrow I'll find out then.
 
No it's 1 possible thing to try rather than giving up. O/C components can cause the odd random error. Don't worry.
 
You must log in or register to reply here.
Back
Top