Avangate shipping issue

P

planecrazydale

Guest
Hi all,

I hope this is the right place to post this, and I apologize if there is already a thread regarding this, but I couldn't track one down.

Anyway, I have been waiting for my order for a while now. So, per the OFF website, I emailed Avangate with my order#, name, etc. because it states in the FAQ and I quote:

"2 . OK I have waited some time ... can I check the progress of my order?

Yes you can request a tracking number from Avangate (send a mail including your name, order number, and ordering date, to support@avangate.com)"

Well I emailed them and received the response that Avangate doesn't supply tracking numbers for their shipments.

So, I first off wanted to let the OFF team know that their info is incorrect on their website because Avangate does not give out tracking numbers.

And secondly, has anyone else had any problems with delivery of their shipment? (I am in Canada, so I assume it will take a little longer then to the U.S.)

Thanks so much for the help!

Dale

 
After much toing and froing it would appear that California (where Avangate reside) has a third-world postal system.
 
Waited for 12 business days. I ordered mine on Jan 16th, and it was delivered on Jan 21th. seems like Avangate collect the orders for afew days and send them out all at once.

When did you order?
 
Hi Dale,

Sorry your DVD is not there yet when did you order exactly?

Avangate are not correct, we have obtained several tracking numbers when requested already. The DVD order process is relatively new process for them (they only normally provide downloads with the odd backup DVD so perhaps one or two on support are not aware, not sure but I'll find out).

From our Avangate rep:
"Hi,
As suggested in one of my previous emails all clients with similar requests can be answered by my customer team (Support@avangate.com) who will provide them with a tracking number."

Anyway send an email to our support address instead with your order details and we'll ask for one for you, and point out this incorrect info.Please include the response you got too from Avangate, thanks.

support@
overflandersfields.com

Thanks

Pol
 
Hi again!

Thanks for your responses, and I am happy to report that Avangate got back to me again with a bit more information.

It appears that while they will provide a tracking number to international customers, it will do the customer no good at all because the USPS website will only allow tracking of packages remaining on U.S. territory.

So, it turns out the issue isn't with Avangate but with the postal service.
(why am I not too surprised?)

But, at least that might be good info for other customers ordering outside the U.S.

The really good thing is that by everything I have read and heard, it will be well worth the wait for OFF!! :ernae:

Thanks and have a great weekend everyone!

Dale
 
OK Dale that explains it some, it will however help when the package arrives in your country. Might still be useful though. Mine said some generic message for days until it finally arrived in the UK then it said it had arrived in the UK :)
 
so, international shipping? I placed an order two weeks ago and have seen/heard/received nothing since. I was a bit worried since it claims that it only takes 7-10 business days! however, if we have to calculate for international transactions that makes more sense.
 
Sorry you are still waiting for the DVD. But most people in Europe seems to be around 2 weeks.

It depends when it was shipped but 10 business is between 14-18 days depending on day ordered.

Avangate support can give you a tracking number to check, if you provide the order number and details

This will not show anything useful at all until it reaches your country but at least you know when it's near.

If it has been over 10 working days since shipping (mon-fri are working days) please ask Avangate (support@avangate.com) for a replacement to be sent.



The FAQ here explains the process and contact details
http://www.overflandersfields.com/FAQAvangate.htm
 
Hi all,

Just wanted to let you know that my DVD arrived yesterday (Friday). The postmark on the box was January 23rd, so it got here relatively quickly once it shipped.

And that was to Calgary, Alberta, Canada.

So hold out hope everyone!

Dale
 
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