Deano`s help needed

big-mike

big-mike

SOH-CM-2022
Anyone here,who has contact with Deano from Vertigo Studios?
I need some files and serials from my old Vstudios account.
Mike
 
I was in the same situation as you, and here is what I did to solve it:

  1. I went on the vstudios website and tried to log on using my email address I used for my previous orders as identifier.
  2. Since I couldn't remember my password, I triggered a "forgot my password" and received a new one by email.
  3. Then I could log on normally using the new generated password I had received.
  4. I proceeded to the "customer support" section from the top of the webpage. ( http://www.vertigostudios.co.uk/customer-support/#/ )
  5. There, I created a new support ticket, explaning about my previous orders, and providing the order number(s).
The next day, I received a reply telling the products were credited to my account again.
I also received an email with the new download links and new serial numbers.
I think you should proceed this way, instead of trying to contact Deano directly.
 
Daube said:
I was in the same situation as you, and here is what I did to solve it:

  1. I went on the vstudios website and tried to log on using my email address I used for my previous orders as identifier.
  2. Since I couldn't remember my password, I triggered a "forgot my password" and received a new one by email.
  3. Then I could log on normally using the new generated password I had received.
  4. I proceeded to the "customer support" section from the top of the webpage. ( http://www.vertigostudios.co.uk/customer-support/#/ )
  5. There, I created a new support ticket, explaning about my previous orders, and providing the order number(s).
The next day, I received a reply telling the products were credited to my account again.
I also received an email with the new download links and new serial numbers.
I think you should proceed this way, instead of trying to contact Deano directly.
Click to expand...

Thank you very much---i will try tomorrow.
Mike
 
Daube said:
I was in the same situation as you, and here is what I did to solve it:

  1. I went on the vstudios website and tried to log on using my email address I used for my previous orders as identifier.
  2. Since I couldn't remember my password, I triggered a "forgot my password" and received a new one by email.
  3. Then I could log on normally using the new generated password I had received.
  4. I proceeded to the "customer support" section from the top of the webpage. ( http://www.vertigostudios.co.uk/customer-support/#/ )
  5. There, I created a new support ticket, explaning about my previous orders, and providing the order number(s).
The next day, I received a reply telling the products were credited to my account again.
I also received an email with the new download links and new serial numbers.
I think you should proceed this way, instead of trying to contact Deano directly.
Click to expand...

Thanks again for this good advive.
Today Deano added all the airplanes to my account and i`m very happy to fly this amazing planes again.
Mike
 
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