About 3 weeks ago in April I ordered a software title from FSpilotshop. It arrived May 3 by mail but unfortunately package was the wrong title. I e-mailed FSpilotshop that day and received a response that the title would be replaced. Today May 5 who should appear at my door but a FEDEX driver with my replacement software title. Talk about exceptional service. I for one will continue to deal with these people for any future software purchases.