GamingServicesUI.exe stops working, cannot load sim

modelr

modelr

SOH-CM-2024
I have not been able to start my sim for the last 4-5 days. When the initial loading screen opens, if there is no update to download, which includes reinstalls, within seconds, the error window pops up saying that GamingServicesUI.exe has stopped working, giving the usual BS about notifying M$ and checking if there is a fix, and notifying me. (That notification hasn't worked since WIN7, I don't know why it's still used.:mad:) Closing the notice window shuts down the sim. This ONLY happens with MSFS2024, no other app or game has the symptom. I have uninstalled Gaming Services, (A part of the xbox app,) and uninstalled MSFS2024 at least 2 dozen times, while following the instructions in the MS Sim forums, the XBox forums, the MS Windows Support forums, and myriad others. Nothing works. The ONLY thing I have not done yet, is a complete wipe of my C: drive, and reinstall Windows. I wish I had bought my copy through Steam. I don't have 1/10th of the problems with Steam as I do with XBox.
 
In the meantime, I found this about this issue:

Press the Win+R keys and type services.msc, and press enter

In the Services window that appears, look for:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
gaming services
Windows Update

Double click on each one, under "Startup types" change to "Automatic", Under "Service Status" click "Start"

Restart your Windows and check if everything works correctly.

I'm about to go to sleep here, but let us know what this does please.

Cheers,

Priller
 
Log Name: Application
Source: Application Error
Date: 2/1/2025 12:14:56 PM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords:
User: DESKTOP-FG5GQQD\*****
Computer: DESKTOP-FG5GQQD
Description:
Faulting application name: GamingServicesUI.exe, version: 26.95.2411.25001, time stamp: 0x6744c3da
Faulting module name: ntdll.dll, version: 10.0.22621.4830, time stamp: 0xd624f850
Exception code: 0xc0000374
Fault offset: 0x000000000010cba9
Faulting process id: 0x0x6108
Faulting application start time: 0x0x1DB74D531EADC5B
Faulting application path: C:\Program Files\WindowsApps\Microsoft.GamingServices_26.95.25001.0_x64__8wekyb3d8bbwe\GamingServicesUI\GamingServicesUI.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: cb7a5a52-194d-47a9-9093-8d9cfa4d772d
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-02-01T18:14:56.4948871Z" />
<EventRecordID>106352</EventRecordID>
<Correlation />
<Execution ProcessID="10332" ThreadID="12756" />
<Channel>Application</Channel>
<Computer>DESKTOP-FG5GQQD</Computer>
<Security UserID="S-1-5-21-919359686-4132213393-2377166498-1001" />
</System>
<EventData>
<Data Name="AppName">GamingServicesUI.exe</Data>
<Data Name="AppVersion">26.95.2411.25001</Data>
<Data Name="AppTimeStamp">6744c3da</Data>
<Data Name="ModuleName">ntdll.dll</Data>
<Data Name="ModuleVersion">10.0.22621.4830</Data>
<Data Name="ModuleTimeStamp">d624f850</Data>
<Data Name="ExceptionCode">c0000374</Data>
<Data Name="FaultingOffset">000000000010cba9</Data>
<Data Name="ProcessId">0x6108</Data>
<Data Name="ProcessCreationTime">0x1db74d531eadc5b</Data>
<Data Name="AppPath">C:\Program Files\WindowsApps\Microsoft.GamingServices_26.95.25001.0_x64__8wekyb3d8bbwe\GamingServicesUI\GamingServicesUI.exe</Data>
<Data Name="ModulePath">C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data Name="IntegratorReportId">cb7a5a52-194d-47a9-9093-8d9cfa4d772d</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>




The instructions you posted are one of the many I haven't seen, yet. I'll try them.
 
Did not work.


One of the attempts had me doind a safe boot, then WIN+R, regsvr32 ntdll.dll It would not run because the DllRegisterServer would not start. Nor would the UnRegisterServer. The fix for that was to uninstall ntdll.dll, and reinstall. I did, same thing.
 
Last edited:
You can easily repair Gaming Services with the Xbox app on your PC:
Search for Xbox in the search window on the taskbar, or open Start-Apps and scroll down to Xbox.
Click on your user name in the top left corner.
Select Support in the drop-down menu.
Click the Gaming Services Repair Tool button.
Click the green Start repairing button.
When repair is complete click the close button, quit the Xbox app and launch the sim.
 
Thanks tiger. Didn't work. I've spent the last three days scouring the internet for fixes. I've tried close to 50. None of them work. This started with the update that downloaded last week. Everything had been working fantastic till around the middle of last week. I'm retired now, live in a cold climate, and the days just run together, so I don't keep exact count. When it first started, the sim would shut down when I closed the error message, then would successfully start in the background at the start of the opening video. Then, after the update this Thursday, it quit loading in the background. If I uninstall, it reinstalls the basic parts in the XBox app, then when the opening screen with the bush plane comes on, and it says "checking for updates" in the lower right corner, immediately the error window pops, and that's it. If I don't close the error notice, it will stay there with the "checking for updates" going for as long as I leave it. When I close the error message, the sim closes to desktop, immediately. I even tried downloading the beta. No change. I am not wild about reinstalling windows. Mine is an online purchase from Best Buy, Win 10 Home, bought for this new computer build. Immediately on loading, before the rig even finished a full boot, it started downloading and installing Win 11, and has been nothing but trouble since.

I have uninstalled, and reinstalled the Xbox app, MSFS2024, and even just the offending dll, ntdll.dll, so many times I've lost count. I've emptied the different cache folders multiple times, nothing. I'm just about ready to remove the NVME card that has the C:/ drive on it and install a new one, after I get my income tax return. That will be a last ditch effort.

Real headscratcher is, MSFS2020 loads just fine!!??!!:mad::mad::mad:
 
Last edited:
Maybe you've tried this one already, but if not it should fix the "checking for updates" hangup:
Your FS24 may be "checking for updates" because your Xbox Credentials cannot be verified.
These "credentials" are your digital proof of ownership files and they are checked every time you launch MSFS. They can become corrupted after a CTD for example, but they're fairly easy to re-set.
First of all, log out of your Microsoft Store account and your Xbox App account.
Then, in the search window on the taskbar, type credential manager.
In the Credential manager window, under Manage your credentials, select Windows Credentials on the lower right.
There'll be quite a list of entries, and most of them will begin with "XblGrts". These are your MSFS credentials.
Click on each XblGrts entry and select Delete. Don't worry, once you've deleted them all they'll be automatically re-created when you reboot Windows.
Once you've rebooted Windows, log back in to Microsoft Store and your Xbox App and FS24 should launch as normal again.
 
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