• There seems to be an uptick in Political comments in recent months. Those of us who are long time members of the site know that Political and Religious content has been banned for years. Nothing has changed. Please leave all political and religious comments out of the forums.

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    The Staff of SOH

  • Please see the most recent updates in the "Where did the .com name go?" thread. Posts number 16 and 17.

    Post 16 Update

    Post 17 Warning

More great customer service - Premaircraft

A

Astoroth

Charter Member
I downloaded PAD's Saab 340B the other night, and took it for a spin. Great flier, but was surprised to find that I had no extra lift from the flaps, which made landing a real challenge. Tried tweaking the flaps lift_scalar in the .cfg file, but was again surprised to find no response, no matter how much I boosted the scalar.

So, I sent off a note to support through the PAD website, asking if they had any ideas. Within 2 hours I had a very nice response from Bob May explaining what the problem was, and a new .air file attached for me to try. Worked like a dream, the lift_scalar now works, and I have the Saab flying like a dream, for me anyway.

So I would just like to say a public thank you to Bob for the quick response and fix. With the death of his design partner Jean-Pierre Bob could have opted to throw in the towel, and leave us to fend for ourselves. Instead, he is still providing great customer service for the PAD line of aircraft, and in a very timely manner as well. I wish more payware companies would follow his example....

Thanks again, Bob!

Joe "Astoroth" Spencer
 
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