My Ongoing Saga with Moza

[J.Case]

I have a few Moza products - a couple of car related steering wheels, a base unit, pedals, 2 gear shifters & a handbrake. Touch wood I've not had any issues (not to say they couldn't occur!).

The main takeaway is to try & buy the equipment from a store based in your particular country/region. That way if there are any issues the store has to sort out any warranty issues. (I know it's a wee bit late for you jmig!).

Unfortunately, these issues can also occur with other manufacturers products. I had a faulty Virpil gear-lever control panel that arrived with an issue & had to be returned under warranty back to Lithuania. Virpil were great but the courier less so, with a similar situation getting it sent back for a replacement. (I do own 4 Virpil products).

In the end, despite that, it wouldn't dissuade me from purchasing again from Virpil (or Moza) in the future, as long as I can get that product locally, if possible.

Glad to hear you have had your issue sorted out in the end, jmig!

Keith.

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A STRONG vote against buying online and pro local dealer ships - love it

 

[jmig]

I consider my issues with the AY210 to be an abnormally, not the norm. While I believe they need a US-EU support staff (Having to wait 24 hrs every time you have a question is not with today's communications standards.) However, they stuck with me.

As for buying locally, I agree. However, where I live (Lafayette, LA) Best Buy would be the only possible outlet. Best Buy is a massive retail store, selling everything from large appliances to a computer power supply or usb cable. Most of the times I have gone into my local Best Buy, I walked out thinking that I knew more of the product than the sales individual on the floor. I do think, however, that their Geek Squad is a good asset for someone who isn't computer knowledgeable or willing to get their hands dirty.

I have always believed in buying from the source. This affords them a higher profit. I do this with flight sim software, whenever possible. (Although I find having to download and install a special program just to download the software to be a pain in the butt and confusing later when I can't remember which app goes with which developer.) But, that is another issue.

I have started using Amazon more and more for big ticket items, like cameras and flight sim peripherals. While I was undergoing my Moza trauma I purchased a Moza AB6 force-feed back base and stick from Amazon. It was no more expensive than buying directly from Moza. If it hadn't worked I could have just dropped it off at our local Whole Foods and they would have returned it free of charge. I could have then ordered another, and it would have arrived two days later. That kind of convenience is hard to pass up.

I will close by saying that I would highly recommend he AY210 to anyone who is considering a force feed back yoke. Its price point and features are well ahead of its non-FAA approved competitor. A more realistic yoke would be a commercial product costing thousands of US dollars.

 

[modelr]

A STRONG vote against buying online and pro local dealer ships - love it

WHEN a local dealership is available. When you live in a rural state, there are very few "local" dealerships. Here in central Iowa, USA, "local" is usually over 100 miles away, if even in state. Most of the stores that used to carry hardware no longer do. Online only for this kind of product, in my case.