W
Winder
Guest
So far since P1 we have always kept a very open channel to our users - support e-mail PM etc and P3 is no different.
So far we are pleased with the reception feedback on P3 on the whole most users seem to be up and running and pleased with P3.
I would just like to give you an update of what issues have been picked up and the status with the V1.2 Patch.
1) Main Software issues - please see the sticky post above.
2) DVD issues and delivery issues - yes we have had some bad DVDs shipped - still in single digits currently - and we now have a support system that can enable broadband users to get up and running without having to wait for the replacement DVD.
Most players in more centralised regions have received their DVDs in reasonable time - further afield the delivery is slower - but please be patient these delays are purely due to the number of postal systems being used as the DVD has to travel further. I have first hand experience of this in SA.
If you suspect that your DVD is missing or stolen - yes it does happen - please wait a bit longer and then we will replace it.
3) V1.2 testing is progressing well and I will keep issues updated in the above sticky posts.
4) Typos and miscellaneous historical issues - OFF has a HUGE database and covers a large number of years and squads and war events - 1000s of targets, dromes, aces, pilots over the 5 year war period.
There are and will be issues found in this database and we are constantly updating and correcting - I think that its not hard to imagine that testing this fully is very hard to do - but none of these materialistically affect the immersion and playability.
5) If you are very unhappy with OFF please drop us an e-mail to support@overflandersfields.com and we will assist you in anyway we can!
6) Yes we are still looking into OFF download options as I posted in early Jan with the user survey/Poll - should still be here on SOH somehere
Best
WM
OBD Software
So far we are pleased with the reception feedback on P3 on the whole most users seem to be up and running and pleased with P3.
I would just like to give you an update of what issues have been picked up and the status with the V1.2 Patch.
1) Main Software issues - please see the sticky post above.
2) DVD issues and delivery issues - yes we have had some bad DVDs shipped - still in single digits currently - and we now have a support system that can enable broadband users to get up and running without having to wait for the replacement DVD.
Most players in more centralised regions have received their DVDs in reasonable time - further afield the delivery is slower - but please be patient these delays are purely due to the number of postal systems being used as the DVD has to travel further. I have first hand experience of this in SA.
If you suspect that your DVD is missing or stolen - yes it does happen - please wait a bit longer and then we will replace it.
3) V1.2 testing is progressing well and I will keep issues updated in the above sticky posts.
4) Typos and miscellaneous historical issues - OFF has a HUGE database and covers a large number of years and squads and war events - 1000s of targets, dromes, aces, pilots over the 5 year war period.
There are and will be issues found in this database and we are constantly updating and correcting - I think that its not hard to imagine that testing this fully is very hard to do - but none of these materialistically affect the immersion and playability.
5) If you are very unhappy with OFF please drop us an e-mail to support@overflandersfields.com and we will assist you in anyway we can!
6) Yes we are still looking into OFF download options as I posted in early Jan with the user survey/Poll - should still be here on SOH somehere
Best
WM
OBD Software