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PMDG MD-11

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tigisfat

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After one flight in the PMDG MD-11, FSX started crashing on startup. I uninstalled it. Now, it still does it. I've undone everything that I did to FSX in between it running fine and it going screwy.

Any ideas? I'm getting a fatal error just as it should be going to the menu.
 
tigisfat said:
After one flight in the PMDG MD-11, FSX started crashing on startup. I uninstalled it. Now, it still does it. I've undone everything that I did to FSX in between it running fine and it going screwy.

Any ideas? I'm getting a fatal error just as it should be going to the menu.
Click to expand...

Did the MD-11 install a module entry into your dll.xml or exe.xml files? I've found that some uninstallers don't seem to remove these entries. Not saying that's what's happening here, but it's something to check.
 
I bought it and Flytampa grenadines. I don't know which one caused it. Flytampa Grenadines was doing some wierd stuff.... I'm starting to think that's what did it, not the PMDG MD-11. I don't want to simply go to both of their support forums complaining that it's causing a crash without even knowing what's going on.



I'm YEARS ino not being to do an FSX reinstall. I don't know where my DVDs all went and I have no idea if I even have half of my installers for stuff I've downloaded, and I've moved twice between then.


How do identify what went wrong? It almost shows the default flight menu each time I try to start, and then it says there's been a fatal error, and FSX is restarting.
 
tigisfat said:
I just read that. I have no idea where that file is, and for some reason both the Grenadines and MD-11 were working before FSX stopped loading itself.

Where can I find it?
Click to expand...

In my Vista installtion, this file (and the fsx.cfg) is found at C:\Users\Wayne\AppData\Roaming\Microsoft\FSX

Did you try deleting your fsx.cfg file and having FSX build a new one?
 
RudiJG1 said:
In my Vista installtion, this file (and the fsx.cfg) is found at C:\Users\Wayne\AppData\Roaming\Microsoft\FSX

Did you try deleting your fsx.cfg file and having FSX build a new one?
Click to expand...


Not yet. That won't mess up anything or any mods, I'll just have to set my LODs again, right?


I think my DLL.XML is okay, according to PMDG's guide. if any of you can find anything wrong, let me know:


<?xml version="1.0" encoding="Windows-1252"?>
<SimBase.Document Type="Launch" version="1,0">
<Descr>Launch</Descr>
<Filename>dll.xml</Filename>
<Disabled>False</Disabled>
<Launch.ManualLoad>False</Launch.ManualLoad>
<Launch.Addon>
<Name>Instant Scenery</Name>
<Disabled>False</Disabled>
<ManualLoad>False</ManualLoad>
<Path>C:\Program Files\Instant Scenery\InstantSceneryFSX.dll</Path>
</Launch.Addon>
<Launch.Addon>
<Name>Object Placement Tool</Name>
<Disabled>True</Disabled>
<ManualLoad>False</ManualLoad>
<Path>..\Microsoft Flight Simulator X SDK\SDK\Mission Creation Kit\object_placement.dll</Path>
</Launch.Addon>
<Launch.Addon>
<Name>Traffic Toolbox</Name>
<Disabled>True</Disabled>
<ManualLoad>False</ManualLoad>
<Path>..\Microsoft Flight Simulator X SDK\SDK\Environment Kit\Traffic Toolbox SDK\traffictoolbox.dll</Path>
</Launch.Addon>
<Launch.Addon>
<Name>Visual Effects Tool</Name>
<Disabled>True</Disabled>
<ManualLoad>False</ManualLoad>
<Path>..\Microsoft Flight Simulator X SDK\SDK\Environment Kit\Special Effects SDK\visualfxtool.dll</Path>
</Launch.Addon>
<Launch.Addon>
<Name>FSUIPC 4</Name>
<Disabled>False</Disabled>
<Path>Modules\FSUIPC4.dll</Path>
</Launch.Addon>
<Launch.Addon>
<Name>PMDG Options</Name>
<Disabled>False</Disabled>
<Path>PMDG\DLLs\PMDGOptions.dll</Path>
</Launch.Addon>
<Launch.Addon>
<Name>PMDG Events</Name>
<Disabled>False</Disabled>
<Path>PMDG\DLLs\PMDGEvents.dll</Path>
</Launch.Addon>
<Launch.Addon>
<Name>PMDG Sounds</Name>
<Disabled>False</Disabled>
<Path>PMDG\DLLs\PMDGSounds.dll</Path>
</Launch.Addon>
<Launch.Addon>
<Name>Patrouille Suisse Player</Name>
<Disabled>False</Disabled>
<ManualLoad>False</ManualLoad>
<Path>Missions\Flylogic_Patrouille_Suisse\PS_Replay\PSPlayer.dll</Path>
</Launch.Addon>
<Launch.Addon>
<Name>FSDX</Name>
<Disabled>False</Disabled>
<ManualLoad>False</ManualLoad>
<Path>FSDX.dll</Path>
<DllStartName>module_init</DllStartName>
<DllStopName>module_deinit</DllStopName>
</Launch.Addon>
<Launch.Addon>
<Name>Kokpit</Name>
<Disabled>False</Disabled>
<ManualLoad>False</ManualLoad>
<Path>SimObjects\Airplanes\HUGHES_H1B\panel\Cockpit_Sound.dll</Path>
<DllStartName>module_init</DllStartName>
<DllStopName>module_deinit</DllStopName>
</Launch.Addon>
<Launch.Addon>
<Name>A2A Service</Name>
<Disabled>False</Disabled>
<Path>A2A\Shared\A2A_Service.dll</Path>
<DllStartName>module_init</DllStartName>
<DllStopName>module_deinit</DllStopName>
</Launch.Addon>
<Launch.Addon>
<Name>FDav</Name>
<Disabled>False</Disabled>
<ManualLoad>False</ManualLoad>
<Path>Gauges\FDav.dll</Path>
<DllStartName>module_init</DllStartName>
<DllStopName>module_deinit</DllStopName>
</Launch.Addon>
<Launch.Addon><Name>FS Recorder</Name><Disabled>False</Disabled><ManualLoad>False</ManualLoad><Path>C:\Program Files\FS Recorder for FSX\FSRecorder_FSX.dll</Path></Launch.Addon></SimBase.Document>
 
Instead of getting neck deep in messing with your dll.xml, exe.xml, or fsx.cfg, you should really visit the support forum. That's what it's there for.

Far be it from me to accuse anyone of anything untoward, but you have to admit that to the casual observer, it might appear a wee bit suspicious that you're willing to jump through hoops on an unrelated forum, yet you want to avoid the official methods of getting support.

You don't seem like the shy type around here, so I can't imagine why you'd be concerned about looking like a "complainer" in the support forum?

Nick
 
kack911 said:
Instead of getting neck deep in messing with your dll.xml, exe.xml, or fsx.cfg, you should really visit the support forum. That's what it's there for.

Far be it from me to accuse anyone of anything untoward, but you have to admit that to the casual observer, it might appear a wee bit suspicious that you're willing to jump through hoops on an unrelated forum, yet you want to avoid the official methods of getting support.

You don't seem like the shy type around here, so I can't imagine why you'd be concerned about looking like a "complainer" in the support forum?

Nick
Click to expand...

I understand your concerns, but I don't agree that looking for help here looks at all suspicious. Maybe you think SOH is a haven of pirates and pirate tech support? If you'd like, I can email you a copy of my receipt anytime.:salute: Aren't PMDG products password protected anyway?

Back on topic now? If this is getting to be too much to solve, I guess I can take it over there. I've never had any luck with support forums, and the most talented people in the MSFS world hang out here and at flightsim.com.


I can't believe I've removed all this stuff and it's still dead.
 
tigisfat said:
Back on topic now? If this is getting to be too much to solve, I guess I can take it over there. I've never had any luck with support forums, and the most talented people in the MSFS world hang out here and at flightsim.com.
Click to expand...

The PMDG support forums are very active and helpful. They have nice previews from time to time too. Like now with the 737 NGX... :wavey:
 
Kiwikat said:
The PMDG support forums are very active and helpful. They have nice previews from time to time too. Like now with the 737 NGX... :wavey:
Click to expand...


I posted my problem over there just now. My only worry is that if Flytampa is causing the problem, I don't want to cause anyone at PMDG any trouble. I don't think it comes with an uninstaller, I think I had to manually move everything.

This is starting to drive me nuts.
 
tigisfat said:
I posted my problem over there just now. My only worry is that if Flytampa is causing the problem, I don't want to cause anyone at PMDG any trouble. I don't think it comes with an uninstaller, I think I had to manually move everything.

This is starting to drive me nuts.
Click to expand...

The FsX repair option helped me a year or two back...it's less painful than a full reinstall!
 
tigisfat said:
...Maybe you think SOH is a haven of pirates and pirate tech support? If you'd like, I can email you a copy of my receipt anytime.:salute: Aren't PMDG products password protected anyway?
Click to expand...

I most certainly don't think that. Unfortunately, I do spend a lot of time giving community support for one of PMDG's products, and it's eye opening just how many people show up trying to scam support for an obviously pirated copy. That's all.

I merely assumed that it was common knowledge that the PMDG developers, beta testers, and a very sizable user community all hang out at PMDG's forum on Avsim. Therefore I concluded that it was out of the ordinary for someone to purposely avoid going there.

I was wrong. My apologies.

Regards,

Nick
 
kack911 said:
I most certainly don't think that. Unfortunately, I do spend a lot of time giving community support for one of PMDG's products, and it's eye opening just how many people show up trying to scam support for an obviously pirated copy. That's all.

I merely assumed that it was common knowledge that the PMDG developers, beta testers, and a very sizable user community all hang out at PMDG's forum on Avsim. Therefore I concluded that it was out of the ordinary for someone to purposely avoid going there.

I was wrong. My apologies.

Regards,

Nick
Click to expand...

I followed yours and a few others advice and went over to Avsim. I had no idea until you guys told me that Avsim was the place for official PMDG support. I usually don't have problems with any of my products. I've bought hundreds and hundreds of payware products and never had a problem.

To be right honest, what happened there is precisely the reason I specifically avoid some product support forums, not because I'm a pirate. I highly regret going there right now, and I hope my mind is changed soon. Someone who didn't identify themselves as anyone from PMDG or a representative thereof demanded that I 'come correct' before getting support. I don't know the 'in crowd' etiquette there; I will not divulge my personal information there as requested, nor will I search the forums and read through every thread entitled 'error' for an hour before posting. Again, I just want help. Anyway, Avsim is the last place on the planet I want to give my personal information out at. It ranks just below the dog betting track on my list of places I'll trust strangers.

I've sent in the PMDG ticket, and I was more than happy to give them all of my order and personal information. They have a secure website for it. I didn't know about the 'ticket' thing, having been directed to Avsim. Now I'm wondering what the Avsim PMDG section is for. Maybe more of forums for fun than support.

The reason SOH and flightsim.com are great is because I've never once seen a 'noob' get told to go use the search function. People here like Spotlope may not know what my exact problem is, but they know more than 99% of the people in the community; he waded in here first with helpful information from the get-go. Everyone here and at flightsim.com immediately jumps into to see if they can help. It may sound like a good idea to establish a 'checklist' of what a noob needs to do before posting, but those attitudes always turned people away, and now it's almost offensive and arrogant.




edit: Kiwikat just informed me that my responder on the PMDG support forums wasn't even someone with PMDG. :icon_lol: My frustration level has gone down now, but I can't believe that guy wanted my personal information....
 
The "somebody" was me. And you can find my full name there, as required by the forum rules.

To characterize my statement as a "demand" is disengenuous. I cordially welcomed you, provided you with a link to the forum rules, and suggested a search criteria that would help you help yourself. That's a good place to start while waiting for a response to your question, don't you think?

If you're unable to see the value of the support forum beyond what you think is "entertainment" value, then that's your deal. The fact remains, thousands of people go there looking for simple answers and end up learning far more about their product, and more often than not, they learn something about the real jet too.

The people who contribute to that forum are usually the developers themselves (what better source could you ask for?), the beta testers (we put these things through the wringer, you know), and people who fly and work on the actual jets that PMDG simulates. It's remarkably short sighted to ignore such a valuable resource on the basis that you're too lazy to UTFSF.

Regards,

Nick
 
kack911 said:
The "somebody" was me. And you can find my full name there, as required by the forum rules.
Click to expand...
Whenever you'd like, I can email you my full name.

kack911 said:
To characterize my statement as a "demand" is disengenous. I cordially welcomed you, provided you with a link to the forum rules, and suggested a search criteria that would help you help yourself.
Click to expand...
I'll guess you and I will have to politely disagree on what a "cordial welcome" is. You've accused me of piracy and not 'coming correct'. For not 'coming correct' and violating your forum's rules, I apologize sincerely. I don't disagree with you at all as to the intent of your post, and I thank you kindly for your positive intentions.

My point is to say that PMDG has decided that paying customers of some of the most exclusive and premium products in this hobby will go to your forum for official support. In keeping with PMDG's promises, I just expected better and assumed that responders would be representative. I didn't know that non-affiliated folks would be the ones helping me out.

There is a certain level of old-fahioned manners lost in the world today. I need to try and stop being an offender myself. The example is this: When I pull up to an FBO for anywhere between 50 and a few hundred dollars worh of gas, I would be offended if the attendants said "whoa whoa whoa, hold on there chief. First off, you need to fill out our forms online and have them ready when you come here for gas. Secondly, you should've read our forums and researched the proper procedures here before barging in and asking for a fill-up." I'd never go to that FBO again, regardless of how well they meant.

I guess that's trivial since you're not associated with PMDG though, and I can't hold PMDG as a business accountable if I don't agree with you.



kack911 said:
If you're unable to see the value of the support forum beyond what you think is "entertainment" value, then that's your deal. The fact remains, thousands of people go there looking for simple answers and end up learning far more about their product, and more often than not, they learn something about the real jet too.
Click to expand...
I do see the value in having a group of people networked together that are well versed in the product and it's operations, and especially the real world counterpart. If I can get FSX working again after this product possibly put a padlock on it, then I look forward to listening in there and learning something.

kack911 said:
The people who contribute to that forum are usually the developers themselves (what better source could you ask for?),
Click to expand...
I hope so, they sent me there for official product support. I look forward to their arrival.


kack911 said:
It's remarkably short sighted to ignore such a valuable resource on the basis that you're too lazy to UTFSF.
Click to expand...
Can you please define exactly how your acronym breaks down? I'm not familiar with it. Thank you.
 
What do you want me to say? The rules are the rules, and they're there for a reason. The reason is, people snag the MD-11 and 747 off of the pirate bay, and then when the crack doesn't work right, they bumrush the forum looking for a quick fix.

The community-at-large isn't privy to the order details of every legitimate customer, and a simple deterrent is to require real names in the forum. It's a simple mechanism designed to discourage those who wish to remain anonymous from attempting to further game the system. Surely you can see the logic in that?

Regardless of whether you disagree or not, the PMDG developers will not entertain forum support requests from posters who do not sign with their real name. If you had read the forum rules, you'd have known that in advance. The forum rules, and indeed the post I linked to in my response to you indicate that such requests will be deleted without warning.

I didn't want to see your post get deleted after you had misgivings about showing up in the first place, so I did you a favor by pointing out the rules in a polite manner. That's all.

I have absolutely nothing to gain from any of this. You're a big boy, and you can decide for yourself when to allow your feelings to get hurt. I'm just here to give it to you straight:

If you want support from the community at Avsim, you need to post your real name. If you can't stomach that, I also gave you a link to the post explaining the PMDG Support Portal system.

Finally, if you really need me to spell it out for you, it's: Use The F'n Search Function. A basic tenet of succesfully using Al Gore's Interweb...

Regards,

Nick
 
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