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Questionable Justflight policy?

IanHenry

IanHenry

Charter Member
I have just been looking at the JustFlight forum and came across this post regarding reinstallation of JustFlight’s TrafficX download package.

http://forum.justflight.com/forum_posts.asp?TID=5648
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Whilst I appreciate the need for the company to protect themselves from piracy, I do think it’s a bit much to charge honest customers a £2.50 “admin charge” if you install the software more than three times.
I will think twice before buying anymore of their products in the future which is sad really because previously I have bought a great deal of stuff from them.
<o:p> </o:p>
Regards,
Ian
 
I agree.... I try and save all the installers and key info on my removeable......


Its less hassel...but the keys do not always work, and you need to request another by e mail...I wonder if that counts a a time????
 
Hi,

I think I need to point out that this doesn't mean you can only install the software three times. You can actually install and uninstall any of our download titles an infinite amount of times. A new "unlock" requiring a new code only occurs where you install to a another PC or reload have had to reload Windows. Under these circumstances it is only logical to expect that a new code will need to be used in order to unlock and install the software.
However, just because you have used up your three unlocks doesn't necessarily mean that you will be hit by an extra admin fee. If you send a nice email to one of the Customer Service guys so they can check that you haven't downloaded it from Bittorrent then you most likely have your unlock count reset.

need to request another by e mail...I wonder if that counts a a time????
Click to expand...
No, this doesn't count as an unlock. Only actually unlocking the product on your PC counts.

I hope this helps. If you have any further questions then I'd be happy to answer them
 
RAS_JF said:
Hi,

Under these circumstances it is only logical to expect that a new code will need to be used in order to unlock and install the software.
Click to expand...


Why is that logical? If its been bought and paid for and the owner has the paid for key, whats the difference? I personally don't understand this..but you more that likely have an answer..

I'm just curious..not protesting....


And I can attest to not being charged for abundant installs..As stated I was always nicely ans quickly sent a new unlock code....


And I also bought a program that I just hated...And a refund was never questioned and was handled in a very quick and professional way...
 
IanHenry said:
<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:eek:ffice:eek:ffice" /><o:p></o:p>
Whilst I appreciate the need for the company to protect themselves from piracy, I do think it’s a bit much to charge honest customers a £2.50 “admin charge” if you install the software more than three times.
Click to expand...

You can uninstall and re-install our products as often as you like with no need to unlock it each time. All we ask is that if you want to install a product on more than three different PCs you either pay an admin fee or tell us why. If you've had a problem with the product that has necessitated multiple unlocks then our support team will happily re-set your unlock level.

In our experience this is an issue that creates a lot of debate but very little in the way of actual problems. In five years of selling products with security wrapping we have had a miniscule number of customers who require a fourth unlock and have probably charged a couple of dozen admin fees. The majority of fourth attempts are down to piracy. Next most popular reason is technical issues (which we wouldn't charge for) and finally there are a few odd ones where someone has difficulty in, say, programming the FMC and unlocks the product on different PCs to "see if that fixes it". Again, we'll happily sort them out.

This is not Spore and we aren't selling via Steam. We are simply trying to provide a reasonable level of flexibility for a reasonable price and make it reasonably difficult to take our work and distribute it FOC to all and sundry. If that's unfair and puts people off from buying from us then so be it.
 
RAS_JF said:
A new "unlock" requiring a new code only occurs where you install to a another PC or reload have had to reload Windows. Under these circumstances it is only logical to expect that a new code will need to be used in order to unlock and install the software.
Click to expand...

An "unlock" would also be required if someone made any hardware changes ...eg. by adding a new graphics card,memory,soundcard etc?
 
kilo delta said:
An "unlock" would also be required if someone made any hardware changes ...eg. by adding a new graphics card,memory,soundcard etc?
Click to expand...



I think just on another rig or an new OS if I am reading it correcrly...
 
Why is that logical? If its been bought and paid for and the owner has the paid for key, whats the difference? I personally don't understand this..but you more that likely have an answer..

I'm just curious..not protesting....
Click to expand...
No problem. What I mean is that the licence has to be set up again on the PC because Windows has been reloaded and all previously installed software wiped. Same thing if you buy a new PC and want to install your download on it - the licence needs to be activated on that machine. You don't need to pay for a new code each time but unfortunately there is no way of detecting whether it is the same PC with a new version of Windows or a entirely separate PC being used by a pirate somewhere which is why there needs to be a limit on how many separate PCs a download can be used on.
The way the process works is when you buy a product you are emailed a code that is used to unlock the software on your PC. Once the licence is added to your PC you can install and uninstall the title without needing to use another code as these to processes are separate.
Once the code has been used it is then invalid and a new one is automatically sent to you via email, so as long as you store it somewhere it can then be used the next time you need to reactivate the licence.
 
kilo delta said:
I'd imagine it is connected to the computer's hardware fingerprint, Mason. :)
Click to expand...



Yup..gonna be a regestry entry..

thanks to Just Flight for their taking the time here for all the great explanations for us ...:applause:



We much appreciate it guys....:ernae:
 
Quite a few people (me included) reformat their hard drives on a regular basis, in order to maintain optimum performance in FSX, which presumably constitutes a new licence, does this mean that we will have to pay an admin fee?
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Regards,
Ian
 
Hi Ian,

It depends on where FSX is installed. If you are referring to an external drive then you won't have to. If you mean that you reformat Windows on a regular basis then you will be directed to the shopping cart after the third activation to purchase further unlocks. As we said earlier, an email to the customer service team at this point should see you right.
However, due to the nature of downloads (not only ours but most if not all the big providers) if you do reformat Windows regularly as a matter of course then I would suggest that downloads are not for you and the boxed version will suit you far better.
 
Kilo,
I have to hold my hands up and admit that I'm not 100% sure of the answer to whether a new graphics card would require a new licence. In theory I'm tempted to say that it would but I've never come across a case where somebody reported this as being the case since we first launched downloads many years ago. Sadly I have not had a chance to test this out for myself (you should see the stone age excuse for a graphics card I'm using on my office PC :-( ).
 
kilo delta said:
Nope.......the hardware fingerprint is derived from the PC's hardware components and is not related to the OS registry.
Click to expand...



I didn't see any reference to any hardware components....:whistle:

Ok Let me go reread...LOL


Thanks
 
RAS_JF said:
Kilo,
I have to hold my hands up and admit that I'm not 100% sure of the answer to whether a new graphics card would require a new licence. In theory I'm tempted to say that it would but I've never come across a case where somebody reported this as being the case since we first launched downloads many years ago. Sadly I have not had a chance to test this out for myself (you should see the stone age excuse for a graphics card I'm using on my office PC :-( ).
Click to expand...


If the activation process is similar, for example, to Microsoft's (ie. hardware fingerprint/ID) then by carrying out any hardware changes there is a very strong possibility of requiring a new activation code. Shouldn't be a problem for most customers...but might be an issue with those who like to tinker with their pc's. :engel016: :)
 
M$ doesn't require the activation process if you upgrade and install a new graphics card. I've upgraded to new GFX card with no problem twice now in 4 years.

If you have a motherboard go south on you M$ will step in with reactivation. If you have installed your OS more than 3 times they "might" get involved. Happened to me when I built this computer as I went thru 3 motherboards before I got one that worked properly. Plus I've had to reformat 3 times because of software problems, I had to call for reactivation for my XP OS. I've pulled my CPU 5 times to change the Artic Silver because of over heating issues, but no problems with M$ and having to reactivate XP.
 
GT182 said:
M$ doesn't require the activation process if you upgrade and install a new graphics card. I've upgraded to new GFX card with no problem twice now in 4 years.

If you have a motherboard go south on you M$ will step in with reactivation. If you have installed your OS more than 3 times they "might" get involved. Happened to me when I built this computer as I went thru 3 motherboards before I got one that worked properly. Plus I've had to reformat 3 times because of software problems, I had to call for reactivation for my XP OS. I've pulled my CPU 5 times to change the Artic Silver because of over heating issues, but no problems with M$ and having to reactivate XP.
Click to expand...

If the hardware fingerprint is altered then activation will be necessary. Generally this occurs when changing a couple of hardware components (of a different type/make than that originally fitted)at the same time. :)
 
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