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  • Please see the most recent updates in the "Where did the .com name go?" thread. Posts number 16 and 17.

    Post 16 Update

    Post 17 Warning

Vertigo Studios Bearcat and Panther patches...

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Roger

Roger

Senior Administrator
As there have been some disgruntled members concerned with the slow response from Vertigo releasing patches I decided to speak to Deano and get as much information as possible about these issues. As we all know the visuals from Vertigo are top notch but there have been other problems reported by owners of both the Panther and the Bearcat.
The coder involved with both models has unfortunately had real life issues that have kept him away from the projects and as he has the source files there's nothing Deano can do until communication is resumed. He is very concerned for his business and customers' sake to clear these issues up as soon as possible. Deano has also stated that if this situation persists for too much longer he will resolve the problems by other means if absolutely necessary.
In the meanwhile let's cut him some slack in the knowledge that he is doing everything possible to rectify the problem.
 
Thank you Roger.....the planes are awesome and I know they'll only get better ones real life gives everyone a break.
 
Roger said:
As we all know the visuals from Vertigo are top notch but there have been other problems reported by owners of both the Panther and the Bearcat.
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Thanks for the effort, Roger. :salute:

Regarding the quote from your post; totally agree!
The only minor thing regarding Vertigo (and a small minor it is, regarding the quality already delivered), is the poor communication regarding the estimated timeframe to release a patch. Yes, they stated all complaints are taken under consideration (which is good), but the customers are left in the dark regarding how long they have to wait. The way they treat this matter, gives me some sympathy to those who go less friendly (though values of decency should always prevail). It is not a matter of weeks or a month or two they leave customers in the blind.

For me personally, i enjoy every single minute of flight in the high quality F9F, regardless of the few errors still unresolved. But i do understand those who have paid for their product(s), and don't feel the appreciation of their problems with the models is adequate.

Nuff said about that. Hope mutual understanding will improve and many more high quality models will emerge from this very talented studio.
 
I don't like this new format on SOH where you deal with our problems with developers, for what its worth. They need to be communicating with us.


Thank you for the info, however I think it would have been far more proper if Dean himself had made a statement about it. :salute:
 
We made regular updates on our forums whenever a customer asked the question. At the time I was at no liberty to discuss what is and what isnt happening behind our doors - somethings are meant to be kept behind closed doors. However in the recent grenade throwing Roger spoke to me and we discussed what was the hold up which forced my hand. And for some customers to state that we are scammer's and tell lies is damn right disgraceful.

Kiwikat said:
I don't like this new format on SOH where you deal with our problems with developers, for what its worth. They need to be communicating with us.


Thank you for the info, however I think it would have been far more proper if Dean himself had made a statement about it. :salute:
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Thanks Roger and I hate to state the obvious here, but if Vertigo had stated what you just did from Deano, we might still have been ticked about the wait, but it would have been easier to take. Saying nothing is the wrong way to go about it. . . .or camouflaging it by saying "it's in the works" when it hasn't been touched just causes more distaste for the company when the truth is revealed. What's that old saying. . . . .Honesty is the best policy?
 
Yes the corrections was being worked on and some was corrected and the files was indeed sent out to a handful of people and the new FDE is being worked on as we speak !

Other Devs are more forthwith when it comes to hanging out dirty laundry and I am not.

falcon409 said:
Thanks Roger and I hate to state the obvious here, but if Vertigo had stated what you just did from Deano, we might still have been ticked about the wait, but it would have been easier to take. Saying nothing is the wrong way to go about it. . . .or camouflaging it by saying "it's in the works" when it hasn't been touched just causes more distaste for the company when the truth is revealed. What's that old saying. . . . .Honesty is the best policy?
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Deano said:
We made regular updates on our forums whenever a customer asked the question. At the time I was at no liberty to discuss what is and what isnt happening behind our doors - somethings are meant to be kept behind closed doors. However in the recent grenade throwing Roger spoke to me and we discussed what was the hold up which forced my hand. And for some customers to state that we are scammer's and tell lies is damn right disgraceful.
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Thank you for making a post Dean.


A similar thing is happening over at PMDG, though people are acting like they're getting scammed and the product isn't even out yet (!). Communication is really the only way for people to understand what is going on. It is a lot easier to wait when we hear why we're waiting.
 
Deano said:
Yes the corrections was being worked on and some was corrected and the files was indeed sent out to a handful of people and the new FDE is being worked on as we speak !

Other Devs are more forthwith when it comes to hanging out dirty laundry and I am not.
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I don't envy the position you're in right now Deano. . . .I don't agree at all, but that's a personal opinion and it won't change yours, so I'll sit back and wait to see if the patch get's released.:salute:
 
Deano said:
We made regular updates on our forums whenever a customer asked the question. At the time I was at no liberty to discuss what is and what isnt happening behind our doors - somethings are meant to be kept behind closed doors. However in the recent grenade throwing Roger spoke to me and we discussed what was the hold up which forced my hand. And for some customers to state that we are scammer's and tell lies is damn right disgraceful.
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Hi Dean, i don't think the majority of the customers accuse you or Vertigo of "scamming" anything. Vertigo has delivered high quality products so far, and will continue to do so in the future, i hope! All most customers ask as transparency. Tell them what is going on, or at least give them an honest update on progress regarding their matters (e.g. a realistic timeline regarding their product's patch), and by vendors initiative.

I know FS is a hobby. But when people start selling products for this hobby, they enter the commercial zone. This step includes the commercial "rules of engagement". From that point on, you (as a vendor) are salesmen. And when stuff does not work, they will get back to get stuff solved.

From this point on communication with the customers is vital. They will either make you or break you. It is the same in every trade.

The stuff said above is not to bash you or Vertigo. As already mentioned; i really appreciate the products made by Vertigo, regardless of their minor flaws.

But, i really hope Vertigo will prioritize their efforts to patch up already sold products first, before they release new ones. I think that wraps up most of the emotions expressed by customers gone dissapointed (though i'm not one of them. I really enjoy my F9F).

With kind regards, René
 
I really like the F9F, and it would be nice if some of the issues were fixed. However, I'm really glad Deano didn't "out" his Modeller's personal problems during the long term when the heat was on, and getting hotter. That would have been the easy way out, but not very honorable.

I've had some big arse rocks thrown at me in the past over something I couldn't talk about, and no one would have thrown anything in the first place if I could have only done that. We've all had our hands tied over something.

I've seen NG4IX resolve more model issues in a few days than the F9F currently has, so if Deano could have fixed things, then I'm sure he would have. That would have been the path of least resistance.
 
There is no "position" people either believe me or they don't If I said we will release a patch and updates then that is exactly what I'll do. If customers are upset then I'm sorry for any delays. However ! I'm no liar and stand up to my words.
 
Kiwikat said:
I don't like this new format on SOH where you deal with our problems with developers, for what its worth. They need to be communicating with us.


Thank you for the info, however I think it would have been far more proper if Dean himself had made a statement about it. :salute:
Click to expand...

You may not like it but it gets results. I will continue when time permits to engage with devs and purchasers as a go between, because it works.
I was a salesman for 34 years so I understand communication skills in business, but clearly you just expect everyone to act as your dreams expect them to. Watch and learn.
 
Roger said:
but clearly you just expect everyone to act as your dreams expect them to.
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Was that really necessary? :blind:



I expect them to act like the other developers who have great customer relations. Warrant's recent post was perfect. Could have ended the thread there. :wavey:
 
Kiwikat said:
Was that really necessary? :blind:



I expect them to act like the other developers who have great customer relations. Warrant's recent post was perfect. Could have ended the thread there. :wavey:
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So why didn't you take your own advice and leave it there?

These "businesses" are cottage industries who don't have customer relations departments.
 
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