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BlackBox Simulations

bbrz said:
I do stand corrected! I always read the complaints that mapping of Alabeo/Carenado planes makes them basically unpaintable and that there's no layered paintkit either.
Just found out that there are more than 800 at Avsim only for Carenado planes!

Never noticed that because for me, IRL as well, pure white planes are always the most elegant ones.
Click to expand...

I can't say much about Carenado in FSX and admittedly the Alabeo Gee Bee isn't what I'd call complex but it's the Alabeo product I have the most experience with. But I didn't have much problem figuring the mapping out on it and did up my own paint kit for it. Actually it was the one that I really learned how to paint for FSX on.
 
I'm pretty disappointed in BlackBox. I have a friend that has a L-19 that I have had the pleasure of flying in. I jumped at the chance to have a good one in FSX, since the abacus one is crap.

But, the installation process is silly, and because of that, I have a temporary install instead of a regular install of the plane. I can fly the Bird dog that I paid for, but, only for a few minutes. I have sent multiple requests to the contact us section of their website. I have received precisely zero responses. I never received a "key" or anything (you get what I mean if you know the BBox installer). Also, I have checked my "spam" folder and there has never been an FS related response there.

I am going to chalk up my $15 as my first real loss in the FS game. And I've been playing the FS game for 20 years.
If BBox were to man up and actually answer me, I would change my tune. Until then, I will be happy to tell people how poor they are in a customer service standpoint. They are sucking a lot.
 
The same experience here with their scottish bulldog, not able to install properly, nada response.
 
I also had installation problems with Blackbox (Bulldog) but had a swift response from graham@blackboxsimulation.com. I agree the whole installation / preflight manager malarkey is a pain but the Bulldog is quite decent. I agree there's no excuse for poor customer service and failure to reply, just saying that my problem was sorted quickly.
 
SpaceWeevil said:
I also had installation problems with Blackbox (Bulldog) but had a swift response from graham@blackboxsimulation.com. I agree the whole installation / preflight manager malarkey is a pain but the Bulldog is quite decent. I agree there's no excuse for poor customer service and failure to reply, just saying that my problem was sorted quickly.
Click to expand...

I'll try that email addy out. Maybe their "contact us" button is broken some how. I have had that happen on a website I had in the past.
 
bazzar said:
Bjoern, many developers are just a couple of people, and that is another misunderstanding out there.
Click to expand...

My army of clones begs to differ, but they're AWOL instead of doing development work, so yep, it's a pretty lonely job...
 
Just to chip in here, I do seem to remember that there was a problem with the "contact us" on their website that caused it not to work, or Graham not to receive it, or something. I'm sure I discussed it with him by e-mail.

I've never had a problem communicating with Graham directly. That said, I got the A320, which I never feel was really finished, and decided that I wouldn't be getting any more from them. The Bulldog is tempting, but at present, not tempting enough.

Ian P.
 
bazzar said:
Of course there is no doubt that re-paints enhance the hobby, of course they do. That is not the point. The point was, do they increase sales? We have no evidence or facts that they do, based on our 17 years of business operations.

Bjoern, many developers are just a couple of people, and that is another misunderstanding out there.
Click to expand...

I guess you're back on the forum? Welcome back!

:wavey:

Cees
 
IanP said:
Just to chip in here, I do seem to remember that there was a problem with the "contact us" on their website that caused it not to work, or Graham not to receive it, or something. I'm sure I discussed it with him by e-mail.

I've never had a problem communicating with Graham directly. That said, I got the A320, which I never feel was really finished, and decided that I wouldn't be getting any more from them. The Bulldog is tempting, but at present, not tempting enough.

Ian P.
Click to expand...

I used the email for Graham and got an answer very quickly. He did say that there was a problem with the contact us link.
Hopefully he will have me up and running soon.
 
bazzar said:
Hi Cees, well I've already got my bottom spanked by Huub, but we'll see how things go.:wavey:
Click to expand...

Ooh Matron, lucky you. How would one go about getting such a delight? LOL. Good to see you Baz.

Just remember the silent majority speaks volumes, If you listen carefully enough it's much louder than the few outspoken naysayers.

Jamie
 
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