My Ongoing Sage with Moza

jmig

jmig

SOH-CM-2026
On April 7th, I ordered a AY210 Force Feedback Yoke base and the matching MFY Yoke for $940 USD. The items came in in less than a week. I was happy.

However, when I installed the 16 lb base unit, it didn't work. No communication with the computer. I sent a message to Moza "support" describing the issue and everything I did to try and alleviate the problem and got back, "make sure the unit is on." Now, since I live in the US, every communication with Moza in Beijing takes 24 hours. So, we went back and forth. I eventually got a technician who used some software I had to download (another adventure) to take control of my computer and troubleshoot. After staying up to 04:00 AM they decided the motherboard was bad. We agreed that I would install a replacement.

So I was sent to another Chinese site to fill out a repair order, why they couldn't do most of that is beyond me. Anyway, after some drama where I blew up over the slowness of their "support" procedures, they shipped the motherboard. I was told it would be 7 to 15 days. That was a week ago and the motherboard is STILL in China. It is now the weekend in China and the Moza "support" doesn't work on weekends. Hopefully, the freight people do.

Just for grins, I have attached a screenshot of the tracking. I know China is a big country, but good grief. How many depots does it take to get one part out of the country on an airplane to the US?

I am just whining because I have nothing else to do, while I wait, and wait, and...
 

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Note to self... do not purchase from Moza.
Seriously though, John, what a mess.
Hope it gets sorted out soon.
 
PhrogPhlyer said:
Note to self... do not purchase from Moza.
Seriously though, John, what a mess.
Hope it gets sorted out soon.
Click to expand...
Moza is very popular in the sim-racing scene. The unit looks to be very well built. I have bought a lot of joysticks, throttles, etc. Sooner or later I had to get a bad item. The yoke system has very good reviews. I am sure I will be happy with it, once the darn thing works.
 
Tom Clayton said:
For that kind of money, there's no way I'd do my own repair on a brand-new unit.
Click to expand...
The damn thing weighs 16 1/2 lbs. It would cost me $100 to ship it back. I have changed out many a computer part. I feel comfortable I can do it without issues.
 
I wouldn't have trouble with it either, but that doesn't mean I should. And they'd be the one providing the shipping label. Then can get a label PDF from UPS and email it to me. I'll foot the bill for the paper and ink...
 
Based on your advice, I wrote to Moza support asking for written assurance that my opening the AY210 to replace the MB would not void the warranty. If they can't do so or do not reply, I have decided to request a RMA and send the unit back.
 
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