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The Channel Islands

Can't say I had a pleasant experience with these guys. For one thing the download was horribly slow. I always pull down from Orbx on release day at 2.5MB/s, but I got 100-400k from these guys, and that's with 7 concurrent connections. Even more displeasing it took them 3 hours to send me my serial number.

I spent the whole night waiting on these guys and didn't even get to see the scenery. Needless to say I was not pleased, though I will be back with some shots tonight.
 
strangers.jpg
 
SolarEagle said:
Can't say I had a pleasant experience with these guys. For one thing the download was horribly slow. I always pull down from Orbx on release day at 2.5MB/s, but I got 100-400k from these guys, and that's with 7 concurrent connections. Even more displeasing it took them 3 hours to send me my serial number.

I spent the whole night waiting on these guys and didn't even get to see the scenery. Needless to say I was not pleased, though I will be back with some shots tonight.
Click to expand...

I must admit that i did have those same issues and almost used up all my downloads over 4 hours
 
SolarEagle said:
Can't say I had a pleasant experience with these guys. For one thing the download was horribly slow. I always pull down from Orbx on release day at 2.5MB/s, but I got 100-400k from these guys, and that's with 7 concurrent connections. Even more displeasing it took them 3 hours to send me my serial number.

I spent the whole night waiting on these guys and didn't even get to see the scenery. Needless to say I was not pleased, though I will be back with some shots tonight.
Click to expand...

In all fairness, and fully understanding your frustration (I haven't been able to download my copy yet), the developer has been very upfront about the unexpected difficulties they've been having with their ISP. The customer service has been quick in my experience--I ran out of downloads last night, sent a customer service request, and my download counter was reset by the time I woke up.

I think once these download issues are past you will find the product (I did get to test out the beta) and customer service are top notch. In fact, the product is beyond top notch, it's breaking new ground.
 
I concur with the above chaps. I also had download problems, went through a fair number of downloads too actually, and ES have been utterly helpful about it all. Couldn't ask for more.

The download issues are with 1&1 Internet. A lot of people using them are having issues at the moment so apart from moving host, there's not much they can do.
 
What a utterly horrible experience this scenery has been. Here I am on night two and I still have not seen what this package has to offer.

I fired it up and there was no autogen. I found a forum post that told me to copy the contents of such and such folder into the corresponding FSX folder, which I did, and now I've got a few houses showing up, but that's it. No trees, no objects, and only half the buidings show up.

I found another forum post with a supposed solution, though it links to a private forum.

This has been the worst add on experience I can recall..... Two nights in a row I get excited, and then I'm denied. Not a good feeling.
 
And the award for best harbour detail goes to this product. I notice that the fork lift was working away in the background.
 
SolarEagle said:
What a utterly horrible experience this scenery has been. Here I am on night two and I still have not seen what this package has to offer.

I fired it up and there was no autogen. I found a forum post that told me to copy the contents of such and such folder into the corresponding FSX folder, which I did, and now I've got a few houses showing up, but that's it. No trees, no objects, and only half the buidings show up.

I found another forum post with a supposed solution, though it links to a private forum.

This has been the worst add on experience I can recall..... Two nights in a row I get excited, and then I'm denied. Not a good feeling.
Click to expand...

Almost everything in the scenery is based on autogen and scenery density, do you have those all the way to the right? I can barely keep things at mid-level on default scenery, but with this I max out my autogen and it flies beautifully.

This of course might not be a solution, but it is all I can think of at the moment, so worth throwing out there.
 
I have yet to buy this, but I wonder if the customer service problems are caused by time differences.

Even in a 'global market', a small 'one man' company (like most FS developers) cannot stay awake 24 hours a day sending out e-mails and serial numbers.

As customers, we now demand an awful lot, because the 'big boys' in the marketplace can afford full automation on e-commerce. Often, these small guys learn as they go along, I am sure things will improve sooner or later with this company.
 
SolarEagle said:
What a utterly horrible experience this scenery has been. Here I am on night two and I still have not seen what this package has to offer.

I fired it up and there was no autogen. I found a forum post that told me to copy the contents of such and such folder into the corresponding FSX folder, which I did, and now I've got a few houses showing up, but that's it. No trees, no objects, and only half the buidings show up.

I found another forum post with a supposed solution, though it links to a private forum.

This has been the worst add on experience I can recall..... Two nights in a row I get excited, and then I'm denied. Not a good feeling.
Click to expand...

Hi,
I am sorry that you are having such a poor experience with the Alderney product This is far from what we would wish for you.
As far as the download problems go I can only say that we were let down by an ISP who didn't deliver what was promised but, rest assured, that is currently being dealt with.
As far as your missing autogen is concerned could I suggest that you send a post with details of the problem you have to our Technical Forum here,

http://www.earthsimulations.com/Forum/viewforum.php?f=10

Some users have had difficulty in getting the full scenery but all of those who have requested help have quickly sorted things out and are now enjoying the full package.

Rod.
 
I followed that link and whilst I though the scenery was awesome before, now I've got all of the autogen going, it really IS a masterpiece.

Hats off to Roddymod and team. :ernae:
 
calypsos said:
I have yet to buy this, but I wonder if the customer service problems are caused by time differences.

Even in a 'global market', a small 'one man' company (like most FS developers) cannot stay awake 24 hours a day sending out e-mails and serial numbers.

As customers, we now demand an awful lot, because the 'big boys' in the marketplace can afford full automation on e-commerce. Often, these small guys learn as they go along, I am sure things will improve sooner or later with this company.
Click to expand...

very true
one must have patience
it seems they are trying real hard
to help all
Cheers:ernae:
and sticky it is
H
 
SolarEagle said:
What a utterly horrible experience this scenery has been. Here I am on night two and I still have not seen what this package has to offer.

I fired it up and there was no autogen. I found a forum post that told me to copy the contents of such and such folder into the corresponding FSX folder, which I did, and now I've got a few houses showing up, but that's it. No trees, no objects, and only half the buidings show up.

I found another forum post with a supposed solution, though it links to a private forum.

This has been the worst add on experience I can recall..... Two nights in a row I get excited, and then I'm denied. Not a good feeling.
Click to expand...

Solar, I had the same problem as you but mine was fixed by copying the folders. Did you overwrite each file with the new one? I'd try it again, just to be safe. In defense of the product, I've had no problems with downloading or flying in it since I did that fix.
 
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