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Problem Installing the RealFlight Hellcat....

Odie

Odie

Charter Member
Everyone,

Dean at RealFlight suggested that I throw this out to ya'll here at the SOH since the RF techs haven't been able to solve the issue. My OS is Vista 64 and I'm using a dialup connection to get to the internet.

The issue I'm having is gettting the Hellcat to validate the license during the initial install phase. This is where it has to go out to the RF server and validate that the license is bonafide.

Now here's what I'm seeing:

As a follow-up to my first email prior to this one, this is to confirm what is happening when I try to install the F6F on my Flightsim PC that is running Vista 64:

I double-click the file and the info box comes up and I enter:

My name: xxxx xxxxx
email: xxxx@xxxx.xxx (email of my Real Flight account)
license id: xxxxxxx
password: xxxxxx

It will then bring up the install screen and clock for a few seconds, but another screen ( Vista ) will pop-up saying:

"Problem communicating with server. This could be due to connection through a proxy server, or Windows friewall, or Internet security settings."

In the background, the F6F install screen says that I have entered a bad password or email address.

It will then pop-up another screen ( Vista ) that says the F6F install execute has stopped responding and Windows will attempt to find the reason.

That is as far as the F6F install process will get.


Now, initially the RF tech folks gave me a routine that shut all the security things down on my machine that might be preventing contact with their server.

I tried that and still got the same error message. I did a number of other things like totally shutting down my Trendmicro Antivirus package. Still the same message. Made sure Windows' firewall was down...same message. Ran the F6F execute in compatibility mode, run it as admin....still the same message.

Now, out of frustration, I tried to load it on one of my XP machines and RF reported that it was able to validate. Unfortunately, FSX will not run on this XP machine but it did validate where it would not on the Vista 64 machine.

The killer part of this is that since buying the Hellcat, I've validated at least 5 other flightsim products from other vendors on this same machine.

Has anyone got any ideas? The RF Support team said that their server needs a secure SSL connection in order for the validate to occur.


I am using a standard dial-up connection to connect to the internet and the OS is Vista 64. This one has me stumped !
 
Yessir. XP SP2 compat mode. Took a little longer to start the file, but I got the same error message regarding communicating with the server.
 
Try going to Internet Explorer settings under Content, and then Publishers. Look at the Untrusted Publishers section and clear any Untrusted Publishers that you don't recognize. Try installing again. Just like VRS Simulations I think Real Flight uses a separate 3rd party installation service, the name of which escapes me at the moment. I would also reboot in Safe mode and then install to be sure.
 
You say it installed on an XP machine?

Can you complete the install on the XP machine into a dummy folder, then take all the files it produced, move those over to your Vista machine, then copy them into your FSX folder manually?

It is a nice bird, definitely worth the fight to get to work if you can.
 
pontiuspilotus said:
Try going to Internet Explorer settings under Content, and then Publishers. Look at the Untrusted Publishers section and clear any Untrusted Publishers that you don't recognize. Try installing again. Just like VRS Simulations I think Real Flight uses a separate 3rd party installation service, the name of which escapes me at the moment. I would also reboot in Safe mode and then install to be sure.
Click to expand...

Okay, this I hadn't heard about so I will check out the settings/listing. Thanks!
 
JSpal said:
You say it installed on an XP machine?

Can you complete the install on the XP machine into a dummy folder, then take all the files it produced, move those over to your Vista machine, then copy them into your FSX folder manually?

It is a nice bird, definitely worth the fight to get to work if you can.
Click to expand...

JSpal, it validated the license but wouldn't install since I didn't have FSX installed on that machine. The install also checks for a valid FSX install prior to installing. I had built a directory and moved the FSX.exe file but it may be looking at the registry for verification.

What you suggest was what I had in mind since most of my installs I will install to a "dummy" directory then cut and paste the components into FSX.

I'm trying everything short of reinstalling the OS to get the Cat into FSX...but it's proving to be quite the head-scratcher !!
 
If it's looking in your registry, and you don't mind a little experimentation, you could try the FSX Registry Utility (<---link) and see if it will put a fake entry in your registry - even though you don't have FSX installed.

I'm not sure that's part of it's functionality, but it might work.

I had a problem installing an FSX add-on - the installer didn't recognize my install - and they recommended I try that. It worked for me. It might trick your XP computer into thinking you have FSX installed long enough for you to extract the files you need.

I think it also makes a backup of your registry, so stripping the false FSX entry off shouldn't be a problem.

I always get a little anxious whenever I have to mess with a windows registry, but I've had no ill effects from using the FSX registry utility (knock on wood).
 
Hei Odie,
I had the same exact problem and I finally ...... and sadly ..... gave up !!!:isadizzy:

Never experienced this pb before and after with other downloads
(I am on Vista 32)

Italo
 
Man...I can't believe you are still struggeling with this deal..What a shame too....

Sorry to hear its not working.....
 
Sounds like a firewall issue..try remove your antivirus / reboot and give her a rip! Then reinstall Antivirus ..
 
Krazy, that was my last thing I was going to try....not that uninstalling the A/V is hard, it's just that I'm on dial-up and it takes a while to update on the reinstall.....but, it looks like I'm down to doing just that if pontiuspilotus' IE content suggestion doesn't work.

italoc - Sorry to hear about that, I know how it is ! It's really befuddling me as any other download/verification, I do with no problems! Being a Grumman fan, I really wanted the Hellcat in the hangar for FSX. Is your A/V Trendmicro? Just curious if there's a commonality here beside's both of us running VISTA. The machine that I got it to validate on was an old XP box running TrendMicro A/V and it didn't have a problem with it at all.

harleyman - yessir....I wanted to be fair and give RealFlight's techs some time to work the problem but then they hit a wall and even Dean suggested that I open it up here to see if any of ya'll had any ground to cover. Didn't want it to seem like I was diss'ing RF as they have tried to get a work-around, so I held off on raising a flag here!
 
Odie said:
Krazy, that was my last thing I was going to try....not that uninstalling the A/V is hard, it's just that I'm on dial-up and it takes a while to update on the reinstall.....but, it looks like I'm down to doing just that if pontiuspilotus' IE content suggestion doesn't work.
QUOTE]

Rebooting in Safe Mode with networking might do the trick (no need to uninstall A/V, the machine will just startup without A/V).
Click to expand...
 
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