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  • Please see the most recent updates in the "Where did the .com name go?" thread. Posts number 16 and 17.

    Post 16 Update

    Post 17 Warning

Is IRIS Simulations still in business?

whitney17

whitney17

Charter Member
While surfing SOH's FSX forum on 09/12/10, I found out IRIS' Texan II had some significant upgrades in 2009 that were available for free or a reduced price for prior purchasers of the Texan II. I went to the IRIS website and could find no information on the upgrades, so I sent an e-mail requesting info to support@irissimulations.com, the address posted on their website, and received a "failure notice" stating the e-mail didn't go through. Also, the 09/12/10 request for upgrade info by "b17lover" on the SOH FSX forum hasn't been responded to by anyone.

Are they still in business? If so, how do we get the upgrades?

Thanks,

Joe
 
Just covering the bases...

You can submit a support ticket here:
http://www.irisfss.com/supportticket/

The new site is here:
http://www.irisfss.com/

If I remember right, their site was hacked this past spring, and since they are a very small operation, I'm guessing they are still working on rebuilding?

I found out the same info earlier this year about the Texan II, and Mr. Brice was helpful in getting me the updated file.
 
Can anyone tell me where I can get the Iris C-27 Spartan???...believe it or not I Need this aircraft bad!!!!:running::running::jeep0a:
 
The c-27 is still on the burner. albeit, the back burner, but still there none the less.. The VC still needs to be worked on as well as other details including finishing the flight model.. All i can ask is your patience ( and mine ) .. I'd like to see it too..
 
Still No Help from IRIS

Dain Arns said:
Just covering the bases...

You can submit a support ticket here:
http://www.irisfss.com/supportticket/

The new site is here:
http://www.irisfss.com/

If I remember right, their site was hacked this past spring, and since they are a very small operation, I'm guessing they are still working on rebuilding?

I found out the same info earlier this year about the Texan II, and Mr. Brice was helpful in getting me the updated file.
Click to expand...

Dain, took your advise and submitted a support ticket on 09/16/10 and got a response with a ticket number and the statement "a representative will get back to you shortly" on the same day. Having heard nothing, I followed up on 09/20/10. Still no help.

Based on this lack of support, and the lack of response to a tech question I had when I first bought the Texan II, I won't be buying any future IRIS products.

Thanks for everyone's comments and help.

Joe
 
Francois said:
Maybe he's so indulged in his 'twittering' that he forgot about his support tickets :icon_lol:
Click to expand...
Very possible, lol. I like David a lot. . .great guy and he makes some beautiful aircraft, but answering e-mails or support questions is not something that's handled very well. I've sent e-mails quite a few times to unlock aircraft that I needed new downloads for and never got replies so I just gave up.:salute:
 
kilo delta said:
That was quick!
Click to expand...


quoted from their facebook
"
  • <button class="stat_elem as_link" type="submit" name="like_comment_id[13974399]" value="13974399" title="Like this comment">Unlike</button>
  • IRIS Flight Simulation Software all going well, we're hoping for this coming weekend<abbr title="Wednesday, September 22, 2010 at 7:34am">Yesterday at 7:34am</abbr> · <button class="stat_elem as_link" type="submit" name="like_comment_id[13974409]" value="13974409" title="Like this comment">LikeUnlike</button> · 2 people"
 
Nice of those people to show there support by clicking "unlike" that button has no place here! We all love Iris, Dave's a legend as well as his team of which my mate Matt "Smoothie" Wynn is a big part, when he's not fighting that is!
 
We All Don't Love IRIS

peter12213 said:
Nice of those people to show there support by clicking "unlike" that button has no place here! We all love Iris, Dave's a legend as well as his team of which my mate Matt "Smoothie" Wynn is a big part, when he's not fighting that is!
Click to expand...

The people who clicked the "unlike" button are probably customers like "falcon409" and myself who asked for help and never got it. The funny thing is, we all know Brice is probably following this thread and he still won't help or defend himself. While there might not be an "unlike" button here, I have my own button and it's called "cash" and IRIS ain't gettin' none (sic).

Goodbye,
 
There's been a fair bit of re-organisation at Iris recently, as David has been mostly doing support on his own and has suffered for it - he does have a lot on his plate and is also working hard to get the A10 ready for release. There are now a few of us with access to the support ticket system, but some of us only joined fairly recently (around the time of development on the Vulcan or after). For myself, I've answered as many support tickets as possible with the products I'm familiar with - I guess others are in the same boat. I've only recently got hold of some of the older products (such as the T6) and am still trying to find my way around it before being able to offer decent support. Having not been involved in its develpment, it's a lot harder - often, support tickets for aircraft we've been involved in the development of are easier to answer because we've seen the problems during development.

I know it's not an excuse, but we all have personal situations / lives outside FS which must take priority. We don't get paid for what we do (but free aircraft are nice:icon_lol: That kind of balances out the hours we put in in the development process). However, we're not helped when support tickets are entered with less than ten words - we really do need some information before we can begin to assist! (and that's just a general comment based on some of the requests I've seen, it is not aimed at any individual).

If any of you guys that have outstanding support issues want to PM me here, or over at the Iris website (JFTC - Paul Frimston), I will do my best to get something sorted out for you, whether it be that I can solve it or have to flag it up in our forum for somebody who may have the answer. Drop me a line, as if you've not contacted the support ticket thing and give as much detail of the problem as you possibly can. We will try and get things sorted for you.
 
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