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  • Please see the most recent updates in the "Where did the .com name go?" thread. Posts number 16 and 17.

    Post 16 Update

    Post 17 Warning

Banned from VRS support Forum the day I purchase the Superbug!

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Cleartheprop

Cleartheprop

Charter Member
Banned from VRS support Forum the day I purchase the Superbug!

that's amazing!

After reading the post by Navy Chief about the Superbug, I decided to make the move and purchase it.

The payment of USD 45 went perfectly but the file I downloaded seemed to be empty or not valid.
I then registered on the Support forum to get some instruction/help/feedback and all I got was arrogance, careless attitude and finally contempt..(Our file is good, your system is bad, try again...bye! not a single atom of consideration for the customer who's asking for some help).

A well known SOH member (james) provided me with the response to my problem by downloading a freeware that would unzip the VRS file flawlessly. It worked great thanks to him.

Eventually, after telling Mr VRS Varmint (!) that I understood that if I needed nothing, I could always ask him, I got banned from the forum.

I usually prefer to post casual comments or some videos I make from time to time but this time, I think some people commercially involved in that hobby, just don't behave properly.
 
WOW!
I was going to purchase after Navy Chief posted but with that kind of customer service I will not spend any $$ with them!!!

MirageIII2009, thank you for posting!
 
Thats very sad. I was thinking of getting that very same aircraft today. What freeware program is that, that is required to unzip the file? How does she fly?
 
Unfortunately the type of individual who develops isn't always the right person to head a support forum. Such bad business practice is unforgivable.
 
Hi,

yes, Jon's reaction was indeed a little bit rough. Especially as an incompatible compression tool is a very common error when one can't unwrap a file.

Maybe Jon just had a bad day...I doubt that he treats customers always like this ;)

Greetings
Tim
 
WOW.... that's disgraceful.

I went and read the post in question and I must admit that VRS was way out of line been that rude! It's out right shocking!!!!!

MirageIII2009 you have my sympathies.

Ben
 
Well, regardless of what transpired before post #15 in that thread, it was that post (#15) that invited, and successfully generated, your ban. I can't say I would have reacted differently under the circumstances, but after any sort of contentious exchange, making a smart a** remark to the board's administrator will often have that effect! :icon_lol: I'm glad you got the issue sorted with the Super Bug!
 
Yes Maybe this developer had a bad day, but that's not a way to deal with customers. Maybe the product is worth the bucks but this misadventure definitely spoils my purchase.
It's just my experience with VRS, nothing more.
 
I've preordered SuperBug before release. I haven't any problems with it, so I don't have any experience with VRS support, however, it's Varmint who kindly told me and Fr.Bill on FFDS how to make 'Lotus style' lights to my Orlik. I wouldn't call him bad, or disrespectful person.

Customer should remember that developer is a person too, not a support machine.
 
PRB said:
Well, regardless of what transpired before post #15 in that thread, it was that post (#15) that invited, and successfully generated, your ban. I can't say I would have reacted differently under the circumstances, but after any sort of contentious exchange, making a smart a** remark to the board's administrator will often have that effect! :icon_lol: I'm glad you got the issue sorted with the Super Bug!
Click to expand...

Either your in business or you're not in my book. The customer is king! I've been in sales for nearly forty years and I've never forgotten that fact. If you can't deal with a customer's issues then give him his money back. To ban someone without offering that is probably against the law, at least in the UK it would be!
 
I never had a problem with there support, they were very helpful when my superbug didn't work. Must have been having a bad day.
 
Having just glanced through the thread it appears that "VRS Varmint" is completely out of order in his behaviour.

I'd be tempted to request a refund and call it a day with VRS if they had treated me like that, especially since you are now banned from the support forum for a product you have just paid good money for.
 
I think perhaps you caught him on a rough day... That said, I have had a good experience with VRS and have used the support forum several times. Perhaps you mistyped, or I took away something that was not meant to be taken away, but " after telling Mr. VRS Varmit that if I needed NOTHING, I could always ask him", sound a bit smart to me. Again, mabye I haven't understood the conversation correctly. If thats what you said to him, is it not possible he took it in the wrong context too? Anyway, I like my rhino, definately worth the money, as far as FSX goes.

Jp
 
So, having just scoped out the converstion that transpired, I am of the belief he was correct. You were quite rude in my opinion. He said for you to check your computer and disk integrity. Did you do so? After that you pretty much say " is that seriously your answer, nothing in the world could possibly cause it on my computer. No, it's your fault." At which point I too would pretty much say "F#%k off".

Sorry if that's not what you wanna hear, but thats my opinion.

Jp
 
jp said:
So, having just scoped out the converstion that transpired, I am of the belief he was correct. You were quite rude in my opinion. He said for you to check your computer and disk integrity. Did you do so? After that you pretty much say " is that seriously your answer, nothing in the world could possibly cause it on my computer. No, it's your fault." At which point I too would pretty much say "F#%k off".

Sorry if that's not what you wanna hear, but thats my opinion.

Jp
Click to expand...

Wow more rudeness! You must obviously come from the VRS group with your total 28 posts on Simouthouse. :toilet:

Ben
 
You made me laugh. You want it how it is, I'll tell you what I think. No, the intention was not to be rude, but to bring home a point, now, I suggest you read the conversation before commenting further.
 
jp said:
So, having just scoped out the converstion that transpired, I am of the belief he was correct. You were quite rude in my opinion. He said for you to check your computer and disk integrity. Did you do so? After that you pretty much say " is that seriously your answer, nothing in the world could possibly cause it on my computer. No, it's your fault." At which point I too would pretty much say "F#%k off".

Sorry if that's not what you wanna hear, but thats my opinion.

Jp
Click to expand...
I won't copy and paste here the thread I am referring to but I just can confirm I wasn't rude at all. The quote which appear in your text above is simply out of your imagination.

FSX is a hobby for me and I have had excellent relationship with developers as far as I am concerned.
Again, I'm used to casual posts and do not want to fight with any VRS supporters. The product might be excellent, the treatment I received was just terribly rude and anti-commercial... and I wanted to share this experience with the SOH community.
 
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