AH Globe Swift is out

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First of all, I bought the Swift day one from FSPilotshop and I´ve NEVER received any info about updates, patches or whatever from FSPilotshop or from Aeroplane heaven. And yes, I have checked my spam folder and nothing there. The only thing I get from FSPilotshop is sales material and lots of it

Next: I dont really get this last message from pilto von pilto. I have Swift 1.2 installed in P3D and everything works just fine. Do I need to do anything? Download a new version? I think its version 1.2. Its the one with the working localizer/vor gauge (you call it ILS gauge) and the 2 new liveries. I installed it the day it was available on fspilotshop. (after having to check my account I dont know how many times in order to get it.) Is this version 1.3 important. Is there any changes besides uninstall.exe and if not, will it be enough to just delete the uninstall.exes

And: On my FSPilotshop account, the last update is from 17 march 2015 (version 1.2?). Will there be another one later on?

and finally: Because of the 2 updates within a few days, I uninstalled and installed the swift using the products uninstaller in control panel.. Is there a problem with that. So please explain what will happen if the uninstaller is used. Its enough to say it causes issues when you use words like rigorously and very important in fat characters.
 
The best and fastest way to get answers to any problems or queries you may have is to go via our help desk. This is not a support forum for our products and should not be used this way.

This was just a courtesy call for SOH members who have the Swift.

Our help desk is always quick to respond and will always do its upmost to help.

You have made contact before and I have to say you have a very different persona when you contact us that way...
 
Well, one valid comment is that for us in Europe that have no choice but FSPilotshop, there is no notification about new releases, other than SOH. Even then, the shop takes too long to apply the new versions.
 
Dimus said:
Well, one valid comment is that for us in Europe that have no choice but FSPilotshop, there is no notification about new releases, other than SOH. Even then, the shop takes too long to apply the new versions.
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+1.

Why it isn't in PC Aviator for example?
 
bazzar said:
You have made contact before and I have to say you have a very different persona when you contact us that way...
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maybe there´s a reason for that and maybe Aeroplane Heaven has a part in that??? You decide wheather you want to learn or not.

Besides, your own attitude in this quote is saying a lot. But dont worry, I´m going to let go, and you can continue with yours. Enjoy life.
 
This uninstall issue, isn't at all clear why it's a problem from the posts or linked help file, does it delete all your effects files by chance, I seem to have lost everything from the effects folder?

Ran the uninistaller yesterday :banghead:
 
I think so. I lost all my effects, too. Uninstalled the demo a few days ago, didn't make the connection until now.
 
jetstreamsky said:
This uninstall issue, isn't at all clear why it's a problem from the posts or linked help file, does it delete all your effects files by chance, I seem to have lost everything from the effects folder?

Ran the uninistaller yesterday :banghead:
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Now this is really bad.
My effects folder is also very thin now and only entries from the last couple of weeks.
And I agree with you that AH should give an explanation about what is going on and why its so important to do what they say we have to do. That was what I tried to say in my post the other day, but instead of an explanation, the only thing i received from Bazzar was to be pointed out as the bad guy and told to contact help disc. Gone were the nice manners.

This problem they should be posting about in each and every little flightsim forum on the net. And I dont care about how ashamed they feel about doing so. Dont forget about all the FSpilotshop costumers not reading this. We dont get any notifications from FSPilotshop.

I was really enthusiastic about this AC but I´m going end up hating it because of all the BS there´s been about it. NEVER AGAIN!!!
 
There were two uninstall files in my P3D folder. I deleted both of those then uninstalled through control panel. Nothing in the effects folder was touched. I ran the 1.3 installer and all is well. Not sure why ya'll are losing effects.
 
I almost never run the un-installers provided with any FS software. The ability to have things blindly deleted from such a precarious thing as a functioning FSX installation never sits well with me.

If aircraft developers do things by the book, there's very few spots where they will have put any files. Easy to find and delete manually. Gauges and effects folder swell with un-needed stuff a bit, but if you have a pristine backup copy of an FSX install safely tucked away (and every simmer should, imho), it's easy enough to do house cleaning once in awhile.

And... and... anyhow, why would anyone ever uninstall the Swift??? :)
 
Well I used the uninstall routine called from the windows uninstall option under the control panel to remove the demo, which I believe simply uses any provided uninstaller before resorting to brute force through windows itself. I think the reason they want you to delete the uninstaller is because it removes effect files for the model, but one level too high i.e the effects folder rather than the effect.

i can't know for the sure without getting a response from AH or by doing a trial, but why they wouldn't make the problem with the installer clear to anyone is bizarre in the first place. I have no axe to grind, mistakes happen and it's very inconvenient, but hardly the end of the world.

of course my issue may not have anything to do with the model, but for now it's the most likely candidate.
 
I am not sure why this is escalating the way it is.

We explained that the uninstall feature of the installer we were using had detrimental effects on the root effects folder. Not for everybody thoguh, it would appear.
We told people how to fix it in two ways.
The installer has now been removed and replace with a better software.

Nothing in that affects the way the product behaves, flies or presents itself.

I have never been discourteous, I believe a language difference may be responsible for misinterpretation, I do however, have a problem with people who openly make noise and stamp their feet in public but who are as nice as pie in private mails. I do tire quickly of forums like this turning into these cage fights. It really is a shame.:engel016:
 
We are talking about an uninstall routine.

If this is a deal breaker for you I suggest you apply, via mail to where you bought, for a refund of your 19.95.

Happy,as always, to do that.:engel016:
 
Bazaar and team: Please don't construe anything I've said to be negative or criticizing in any way. I've commented above on my personal views on installers (I don't use 'em in fsx), but that's a generic thing and has no ill intent towards yourself or any other developer!

I very much adore the Swift, and have had no hesitation in saying so!!!
 
Hi Bazzar, the post here about the deleting the uninstaller for the demo and also the help page linked from do not say anything about the deleted effects, it simply says where you might expect to find those standard folders under different OSs and then about ensuring all uninstall routines are deleted.

this was a clue to my issue of missing effects I was trying to troubleshoot at the time, an unfortunate occurrence separated by only 24 hrs from running it and seeing this post.

There is no way to recover them, if the trash can has been cleared, except by deep drive inspection software.

as I said, I have no axe to grind, I only want to establish what happened, I was more worried I was having a drive failure.

we haven't communicated anywhere else about this, so hopefully there's no angst going forward, glad now to know I don't have any hardware issues to resolve.

happy flying

Allan
 
Sorry, forgot to add the quote. My comment was meant for donnybalonny. I truly believe there is a culture confusion there. I can do nothing about that I am afraid.:engel016:
 
No worries here. Stuff happens. AH has fixed the problem, and I'm sorting my effects folder. The Swift is a great little airplane, so I can't complain about some inconvenience.
 
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