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  • Please see the most recent updates in the "Where did the .com name go?" thread. Posts number 16 and 17.

    Post 16 Update

    Post 17 Warning

Banned from VRS support Forum the day I purchase the Superbug!

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Well like I said before, when you buy a product customer service comes with it.For every customer you loose or piss off you loose ten more.In this day and time. The way things are being made, customer support is the most important thing right now.When you buy something now look at all the surveys that are asked of you to fill out. Companies are now starting to see that customer support and how they are treated weights more than the product itself.Working for the public is hard and demanding.When you buy a product either a download,or what ever first and for most you expect to receive it, second is that it works. When one of those fail you have every right to be mad. You worked hard for your money and when failure gets in the picture you feel you were ripped off.The seller has no right what so ever pissing off the customer in any way. Doing it in open forum is not the right direction to go.I've had customers reem me up one side to the other. I didn't make it, break it or design it. But I have to smile, grin and just bear it and try and smooth things out.Thats just a small part of doing business with the public.Were you treated wrong...yes you were. Did you have the right to be pissed off ... yes. He should have been the bigger person and done everything he could to help you out no matter what the cost to him or his site was. You already spent your money and trusted them to take care of you and thats what didn't happen. I could really careless if he had a bad day or not. I have had plenty of them too but I still have to grin and bear it.Look at the damage that has already been done just by one persons action.If you are going to treat just one customer like that before you sell a product you need to put in big bold letters that you offer no support or warranty on that product, but only for a few select customers. Now lets see how many you can sell...Mike
 
BTW, two members already have attacted one another....you know the rules here...right. Let's not start wee weeing on one another cus you know whats going to come about.
 
jp said:
You made me laugh. You want it how it is, I'll tell you what I think. No, the intention was not to be rude, but to bring home a point, now, I suggest you read the conversation before commenting further.
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If you are part of VRS group jp then I suggest you get your a%% in to action and sort this issue for any other potential customers with this issue! A customer is entitled to be "rude" if the product is defective in any way and it was defective in that the customer couldn't open the product and install it on to his pc.
If I have problems with any defective product I start with a polite suggestion, but if this doesn't work I start banging the table and making rude noises. This is the way of business...caveat emptor but beware the frustrated buyer.
If you're selling me something this is no longer "buddy" hobby, this is commerce and you'd better get it right if you want to succeed in the market place!
 
SirBenn21 said:
Wow more rudeness! You must obviously come from the VRS group with your total 28 posts on Simouthouse. :toilet:

Ben
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Insidious daggers regarding the comment above.

I see both points here. Regardless, your Bug IS working and VRS did give you support. You did also incite your ban with your further comment, as he gave you a warning.

There are ALWAYS two sides to every story. People are jumping on the bandwagon I suspect. Furthermore, VRS has provided support for years with few issues, and I believe only a couple of people have been banned (2 literally) if memory serves me right.

Hopefully cooler heads prevail.

Not to point Mr. Chams out (sorry buddy!), but read the following:
Mirageiii2009,

Please read my post (just above yours) for the solution. Jon's right; its NOT their file; it is most likely a problem between Windows Explorer and the Compression tool they are using, which is *why* Windows is reporting incorrect filesize values for the .zip file (the installer also seems to be reporting that same size from within the .zip file which leads me to that conclusion).
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And I concur. The problem was NOT Vertical Reality Simulations fault.

Of course, my statement could bring some flame... but, my dog in the fight should be made clear. I know the developer and his family personally.
 
CodyValkyrie said:
Insidious daggers regarding the comment above.

I see both points here. Regardless, your Bug IS working and VRS did give you support. You did also incite your ban with your further comment, as he gave you a warning.

There are ALWAYS two sides to every story. People are jumping on the bandwagon I suspect. Furthermore, VRS has provided support for years with few issues, and I believe only a couple of people have been banned (2 literally) if memory serves me right.

Hopefully cooler heads prevail.
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You're wrong Cody...as I keep on reminding the protagonists in this thread the customer is king! How many more times does this need to be said!
 
To a degree, I concur... to a degree...

I am not your average cookie however. In the work I have done with numerous companies, inside and outside FS and in completely different fields, I have always reserved the right to refuse service to anyone. There must be a mutual respect between companies and buyers. All too often in this community, I see customers taking advantage of companies. I can note some various developers who have refused service to customers. I myself have been at the end of such an issue, with disastrous results.

Companies have rights too... especially on private forums.

At any rate, this is a venomous topic. I'm going to graciously (hopefully) see my way out of it before it divulges into something I do not wish to be a part of.
 
You will always find people who think they are "Prima Donnas" (Doughnuts??) in the market,and think that their product is a non plus ultra and you must like it like it is because it is perfect.....usually people or sellers like that eventually go Broke!!! :gameoff:
 
Well it looks like neither vendor nor emptor will benefit from more discussion on this topic so I guess it's time for a close.
 
Welllll, i'm only gonna say this once...
i dont care whos right or wrong. i dont care which ideal should be followed nor do i give a rat about anything else beyond peaceful discussion between adult personalities. Ove watched this spiral down since it was first introduced and as much as i sympathize with both sides of the argument, the fact remains that this is not the place for it.. Take arguments into PM please and leave them out of our home.. If it contunies to spiral ( youve got one post) I will lock this thread.
 
So when one customer can't figure out how to open the box my product came in when pretty much everyone else apparently could...and then becomes adversarial in my support forum when I try to help, he (and people that read his tale of woe in some other forum) automatically is right in the assumption that I am the problem.

I worked as a field service mechanic for a local company for several years, and I was good at what I did. Customer service was a huge part of my job. One thing I learned really fast was that no matter how hard you tried there were people you would have to deal with that just were not going to be satisfied unless they got their way. Realistically that's not possible in business. No matter how hard you try there will be people that are going to get mad at you and walk away.

I would have pulled your plug too.
 
I am not going to take sides in this one it is no longer a constructive debate IMHO, the only comment I can add is - most of the time "It's not WHAT you say, It's HOW you say it"... :salute:
 
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