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Captain sim sale is on

jimjones said:
Never had problems with Mastercard before. Credit always paid on time by bank.

Interesting that some others are getting theirs via 2checkout. Something must be amiss. I've been asked to wait 24 hrs before complaing to them. The sale will be over and any incentive to order more is now gone. Hopefully my order will be accepted and honored past the sale period.
Click to expand...

Jim, I'm still waiting as well, but I filed the problem with their support. Go to the support tab, that'll go to a page with a link for those not getting an email, and at the bottom of the next page there's a link to file a form where you give them a copy of the 2checkout email. Don't know how long that'll take, but I think it'll work and believe I had to do it one other time with them.

It's a 2checkout issue, probably with US cards, as I did another order for the 757 and used Paypal and got the link immediately.

I'm sure it'll get resolved.

cheers,
steve :wavey:
 
Well i decided to grab the c-130 pro package paid via paypal got my email recipt from paypal stright away but nothing from capsim,waitted 12 hours still nothing so i logged into the accounts section which shows my purchased but still no download links and there suggested link to get my download from the Extended Download Service is blocked off,checked support & did the test email just to see if my server was blocking them as spam and no problems it came through stright away...logged a support ticket(took 4 trys to except it) and now i have to wait 48 hours for someone to manually send me a link WTF...this has to be the worst accounts setup/download service ive ever used to purchase anything online....lame
 
Steve, I called 2checkout.com about an hour ago. They sent an email to captainsim verifying my order. Apparently the credit card passed the test. Something else is going on.

No download yet, 16 hrs and counting.
 
jimjones said:
Steve, I called 2checkout.com about an hour ago. They sent an email to captainsim verifying my order. Apparently the credit card passed the test. Something else is going on.

No download yet, 16 hrs and counting.
Click to expand...

Just got my link for the download, Jim. I'd sure recommend using that support page link I mentioned in the other post. They responded within an hour.

cheers,
steve :wavey:
 
Steve, congrats on your download link.

I used that support page at midnight last night. Got a message from them to call back in 24 hrs. Ha, was not going to wait that long. Called them this morn and they sent another message confriming my order to captsim. An hour after that message to captsim, still nothing.:banghead:

Since others, like yourself, who have gotten their download links when ordering via 2checkout.com makes me think that they don't have my correct email address. Or some other strange reason. Next step is to email captsim via their support.
 
The only way to get captsim help is to contact their customer support.

The only way to contact customer support is to checkin.

Checkin requires a captsim order number and my email address. I don't have a captsim order number yet, just a 2checkout.com order number. And captsim does not have my email on record to verify. I need both to checkin in order to get customer support.

Catch22.:censored:

I attempted to contact them thru their contact us message page. After submitting the message it responded, but indicated they do not provide customer support.:censored::censored:

I expected a little trouble but this runaround procedure is for the birds.
 
Strange "verify visa" screen on checkout

I ordered the C-130 pro pack. The captainsim checkout screen shows a charge of 9.99 euros. To process my payment I was taken directly to a verify visa screen with no choice of paypal or the 2checkout people are having trouble with. The verify visa screen showed a charge of roughly $113, so I canceled, but was then taken directly to a download link - which worked.

It looks like I was charged the full 89.99 euro price. How can I verify this?

Thanks
 
I've purchased the C-130 via Paypal and my email was sent in seconds and it downloaded at 30kb/s which seemed OK.

I've given it a quick buzz around and it's pretty nice.
 
I used PayPal to purchase the C-130 and 757 paks and got the download link for the C-130 immediately. 15 hours later, I'm still waiting for a link to download the 757. It would be nice if the website would post something a little more informative than the blurp below, such as a when "later" might be.

Please note: Our download servers overload/slowdown/outage is
possible during the sale event.</B> <!--
Currently our download server is extremely slow due to overload.
-->So you might experience problems
with product downloads. If so, please try back later.
Anyway we would recommend to make your purchases now
(during the 9.99 sale) but download them later.<!--
We are sorry for the temporary inconvenience. -->
 
jojohnson9 said:
I just ordered the C-130 Base Pack and was charged full price....I assumed it would correct during checkout. It did not. Be careful how you order. I don't know if Captain Sim will give me credit. I'll post if they do.
Click to expand...

"This 9.99/24hrs sale is exclusive Captain Sim online store ONLY sale event."

This is the response I received from Captain Sim when I requested a price adjustment. What am I missing? I ordered the C-130 on the Captain Sim website (online) at 0148 GMT 12/29/2008 (proper sale hours).
What's up???
 
mike678 said:
Strange "verify visa" screen on checkout

I ordered the C-130 pro pack. The captainsim checkout screen shows a charge of 9.99 euros. To process my payment I was taken directly to a verify visa screen with no choice of paypal or the 2checkout people are having trouble with. The verify visa screen showed a charge of roughly $113, so I canceled, but was then taken directly to a download link - which worked.

It looks like I was charged the full 89.99 euro price. How can I verify this?

Thanks
Click to expand...

Call visa service and ask. Sorry, not trying to be smart alec. They probably would not send you a link without charging your card first.
 
I ordered the C-130 pro pack last night as well, and everything went smoothly.

I was charged the correct amount, paid via PayPal, and had the package downloaded and installed within 10-15 minutes.

This morning I took it on a (relatively) short flight from Ft. Lauderdale to Guantanamo NAS, and it flew perfectly.

I couldn't be happier, especially since I've been wanting this package for a long time, but couldn't get myself to pay the full price for it. Guess I'm a bit of a cheapskate. :icon_lol:

Thanks to everyone at Captain Sim. :)
 
Finally after 18.5 hours I received my C-130 link, downloaded and installed it successfully.:jump:

After that success, ordered the 757 and was instantly given a link following cc info.

Almost made me think it was "First in Last out service" and links given a little at a time to control the download loading to keep it from crashing.

Thanks cs for the great sale.
 
Just purchased now, about 2 1/2 hours before sale end, and no problems. Ordered C130 Pro, PayPal payment, and email from CS with link was in my inbox in less than a minute. Will download later as I need to go to work now :banghead:
Thank you Capt Sim team for such a great sale.
 
Jim,

Congrats on finally getting your download link. You were more patient that I think I would have been. Fortunately, I got mine right away.

I'm thrilled to have gotten the C-130 for such a great price. I wonder how much money CS will take in over the 24 hr. period. Should be good for the year end stats.

Jim
 
Just ordered the C-130 ProPack and Mig-21, and got the same notice ........
"Your order was successfully submitted.
Your order is pending, your card has not yet been charged.
We will process your order within 24 hours, once it has
passed a series of fraud checks.

Thank you for shopping with us!"

1 hour 16 minutes left when I placed the order.

Edit: after posting this I went to my email and the download links were there. These are my Christmas presents. :santahat:
 
No problems for me purchasing the C130 ProPack via PayPal. I got 3 email (one from PayPal confirming the purchase, one from Captain Sim containing the download link, and one for the sales invoice).

Also downloaded and installed without trouble. One thing to note is that I had to go back to the Capt Sim site to download 4 PDfs for the flight manuals separately - they do not incorporated into the 103MB plane download

cheers
MC
 
I got the C-130 Pro Pack, too. No problems at all, except that my first purchase attempt it said something about the total number of transactions with the card exceeded a limit, and to try again. I did half an hour later, and it all went through smooth as silk. As soon as I hit "Proceed," it went through the verification part and immediately therafter it said I'd ordered successfully, gave the order # and a download link. I guess the error was about Mastercards in general, not mine specifically.

Anyway, the pack works great! I'd be interested to know how many orders CS got, and which products got what share of the orders. Judging from what we see here, it's probably 90%+ C-130s. What a fantastic deal.
 
This is true. Me and some of my friends also got the C-130 pro pack. incredible package and fantastic offer.
My first payware bird was also from CS and also bought on sale. It was Yak-3. I fly FS9 rarely these days, but I still keep it with those magnificent Yakovlev installed.
It would be very interesting to know how many C-130's they sold during this 24 hours :)

Lucas
 
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