How about spending about 20 or so hours on a BA 747, sometime in the late 1990's? Wouldn't land in light snow in Montreal after 7.5 hour flight, so we went to Detroit, where US custom wouldn't let us off. Then after some 6 hours of waiting, the crew ran out of duty hours so no one could fly us out of there and they had no replacement crew in North America. After 8 further hours of them telling us a replacement crew was being flown over from the UK, they then told us that, uhh, no they actually aren't. The plane ran out of water and food so we had the cabin crew order pizza to the plane. I forget who paid. We all got one slice. They finally let us off at 3 in the morning, and then you have 300 or so passengers in Detroit terminal and
no one there to tell us what to do. No one. 300 extremely irritated and exhausted people can make a noise, so eventually we were shunted to a hotel. My room has the windows wide open when I went in, for some reason, and this is mid-winter in Detroit. The bed was as cold as a block of ice, no exaggeration, but I didn't give a damn at that point.
BA has also lost my baggage
every single time I have flown with them, which stopped at around 7 flights as I now will not fly with them. Once, I had a window seat, and watched out the window at Heathrow as the baggage carts were loaded onto the plane. I couldn't believe my eyes when the handler seemed to deliberately leave two bags on the cart and drive off - my bags. Another time they put an entire baggage container onto the wrong plane, which then flew off with it.
They also lost my wheelchair-bound 80 year mother once, believe it or not. I was waiting for her to come through the gate after her flight, and about an hour or so later still hadn't turned up. I went to the BA counter, and they would not even tell me if she had been on the plane. The attitude was not exactly customer-friendly, either, to put it mildly. I was frantic. Eventually I went back to the reception erea, and found her in her wheelchair alone, behind a far-off pillar at the far end. She was scared to death. Turns out they had taken her out a different door on the plane, had difficulty getting to the passenger reception lounge, left her until someone came to get her, and once eventually in the reception hall the exployee's job was apparently done and he just left her there. I'm getting angry again just thinking about it.
Voila, my two cents worth of rant. BA pilots, however, have been some of the nicest people I've ever met.
Mike