I had problems a few years ago, this from their support:
After the major Windows 10 update (build 1511) there have been a few reported issues
with Microsoft.
Try this short version first:
- Connect X52
- Open device manager -> look for an USB input device with an !
- Right click: update driver
- Choose "search on my PC" and then "let me pick" (2nd option) -> you get a list of 2
compatible devices
- Now select the 1st option "USB input device" or something similar NB: NOT the 2nd one
with USB X52 in the name!!!
- Device should work now...
If this does not work: this is the long version which was the first way I found to get it
working again:
- Plugin the X52
- Go to device manager and delete the X52 and USB devices with an ! sign (warning/not
installed correctly)
- Restart your PC
- Unplug your X52
- Run the installer (with the latest beta drivers for W10)
- When the screen pops up with the instruction to plugin your X52 -> plug it in...
- Just let the installer run (with the NEXT button greyed out) and go to device manager
- Right click on the X52 device and select update driver
- Choose "search on my PC" and then "let me pick" (2nd option) -> you get a list of 2
compatible devices
- Now select the 1st option "USB device" or something similar NB: NOT the 2nd one with
USB X52 in the name!!!
- Directly after this W10 detects your X52 and you can select NEXT in the installer
- Install will continue and finish correctly
The right selection of the USB device (AND NOT X52..) is important. If you select the X52
line you get a critical error and it stops..
Also I would recommend disabling FAST START. It seems that Windows starts too fast for
USB devices to report themselves and to be enabled. You can find this option here:
Energy management -> behaviour of on/off buttons -> Fast start is greyed out, but if you
select "choose options which are not available right now" you can disable it.
Dave