Please see the most recent updates in the "Where did the .com name go?" thread. Posts number 16 and 17.
i had verizon for phone service before i got married. i had a long distance plan, anywhere in n.. america, $12/month. i got sick and went into the hospital for several months. of course, they terminated my service. no biggie.
when i eventually came home, i called them to restart my service. i went through my old account with them over the phone and they listed all the options i had. i told them i wanted the same exact package. they said ok, and voila, i had telephone again. i spent the next month calling toronto and talking with my fiance' everynight on the phone. when the bill came it was $1200!!!!!! i called verizon right away because obviously, there was some mistake. apparently they never signed me up for long distance that i had before. even though the customer service rep specifically mentioned it along with the other features i had. i talked to every supervisor who would speak to me and no one would work with me. i made them an offer. i told them i would pay $200/month on top of my bill till it was paid off. they said that wasn't good enough because after 90 days, my bill would still be 90 days out. i told them they had a choice. they could accept my offer, and keep me as a customer (which i thought was more than fair) or i would switch to AT&T who was $15/month cheaper, and never ever give verizon one penny of their $$. they chose option B. i've never given them a dime in the past 4 years, and i never will. 3 more years and it won't be on my credit anymore. they can kiss my big (not as) fat (as it used to be) behind.
Darn ive been waiting for the new season ofI am off the air till next week.