falcon409
SOH-CM-2026
I'm doing this in the hopes that someone from the IRIS Support Team reads this forum more than they do their own support tickets, lol. I'm keeping this light hearted rather than derogatory because I like David and his team and what they are accomplishing. . .the aircraft just get better and better. Problem is, the support just stays the same.
There was an earlier thread asking if IRIS was still in business and I mentioned there that getting support was sometimes difficult at best. David did apologize and said that if anyone needed assistance to PM him here in the SOH forum and either he would take a look at it or someone else from his team would. Well, I did that. . .I PM'd David and it sat in the box for over a week with no response. I finally deleted it as it was obvious it wasn't going to get read. I left a short note in the thread about the A-10 Release that he should check his PM's. . .nothing. So I went back to the IRIS website and opened a support ticket. . .that was early Wednesday morning. . .still nothing.
So this is a friendly reminder to someone. . .anyone at IRIS. . .please check the support tickets?:salute:
There was an earlier thread asking if IRIS was still in business and I mentioned there that getting support was sometimes difficult at best. David did apologize and said that if anyone needed assistance to PM him here in the SOH forum and either he would take a look at it or someone else from his team would. Well, I did that. . .I PM'd David and it sat in the box for over a week with no response. I finally deleted it as it was obvious it wasn't going to get read. I left a short note in the thread about the A-10 Release that he should check his PM's. . .nothing. So I went back to the IRIS website and opened a support ticket. . .that was early Wednesday morning. . .still nothing.
So this is a friendly reminder to someone. . .anyone at IRIS. . .please check the support tickets?:salute:
