Just Flight DC-6B released

[Martyn]

Customers are certainly welcome to complain about products that they have purchased from us, but complaints are far more effective as constructive criticism sent directly to us - that kind of feedback allows us to keep improving our offerings. We are not producing aircraft to the same level as groups like PMDG as that simply isn't a viable business model for us and I think the majority of simmers appreciate that. However we do our best to produce an offering that is of high quality, meets the expectations of our customer base (most of which don't desire ultra-pro products, believe it or not) and is good value for money. Our product pages clearly show our offering, detailing the functionality and showing what it looks like (screenshots and videos) so hopefully those that decide its not the product for them will stay clear and spend their hard earned money on something more suitable to their requirements.

Please don't forgot that we are happy to offer a full refund if you are not satisfied with a product that you have purchased from us. We have no interest in leaving customers feeling disappointed. We have been operating now for 17 years and didn't get to this point by neglecting our followers :salute:

Thanks for all the comments so far - good and bad.

Martyn
JF

 

[CWOJackson]

Customers are certainly welcome to complain about products that they have purchased from us, but complaints are far more effective as constructive criticism sent directly to us - that kind of feedback allows us to keep improving our offerings. We are not producing aircraft to the same level as groups like PMDG as that simply isn't a viable business model for us and I think the majority of simmers appreciate that. However we do our best to produce an offering that is of high quality, meets the expectations of our customer base (most of which don't desire ultra-pro products, believe it or not) and is good value for money. Our product pages clearly show our offering, detailing the functionality and showing what it looks like (screenshots and videos) so hopefully those that decide its not the product for them will stay clear and spend their hard earned money on something more suitable to their requirements.

Please don't forgot that we are happy to offer a full refund if you are not satisfied with a product that you have purchased from us. We have no interest in leaving customers feeling disappointed. We have been operating now for 17 years and didn't get to this point by neglecting our followers :salute:

Thanks for all the comments so far - good and bad.

Martyn
JF

Those are the "rivets" that I count. The customer experience often reflects my decision on whether to purchase a product or not.

Regardless of how good a product looks, you just don't know until you purchase it. Now if I've bought something that didn't meet my expectations, but the vendor was open/honest in response, I come away from that purchase with a positive feeling. On the other hand, if I purchase something I do like, but receive poor customer support during the life of that product, I come away with a negative feeling. When I consider a future purchase, those feelings impact my decision more then some screen shots.

For me, I usually tend to avoid products that require activation. I do not begrudge developers the desire to protect their products, but when I periodically clean-out FSX like many people do, going through the re-activation hassle is a headache...particularly when I know that the thieves don't have such headaches. So I'm far less likely to make an impulse purchase of such a product....I've REALLY got to want it.

 

[stovall]

Time to give the DC6 a fresh start. I am opening a new thread for those who have purchased the product and want to compare notes. It will also be for those thinking about buying or not. This thread is closed.