This isn't meant as an attack merely as information for your thought(s)...
Not a single one of our vendors stops you (the client) from downloading and (re-) installing what you paid for. Not one. All, repeat all of our vendors have the latest of all of our products. We send it to them at the same time in the same email. So, unless there's someone who cannot download and reinstall (or install as the case maybe) his/her product I'm not seeing what the big deal is for a: not providing support on SOH (been banned already and had to use proxies to do everything. Not fun) and b: not providing support for someone who doesn't even own the product.
On this matter, and for all support issues for all MV products, our forums or the Avsim MV forums are where you will get your answers. This is how we can make sure that we answer all issues in the same manner.
Well it has been proven numerous times that vendors not always have the latest version. So please the guy do not have an support issue. He merely asked how does he know he has the latest version. Every developer somewhere have a place where they record the latest version.
So again, what is easier to say, go look in that file, if it show version 2.9 then you good to go with latest version.
Why for heavens sake do I need to go download a product and still I dont know if I have the latest version. it is not about downloading latest version it is about how do I know I actually have got the latest version even though I just downloaded the "lastest" version. NOT all vendors are always up to date, and that has been proven over again and again. Even I havee had a similar issue where a product was updated, but the update was send to the vendor the vendor appearently never received it and never uploaded it. In that case I had to download the product 4 times until I eventually got the right version and that was only after the developer intervened and contacted the vendor.
I have numerous times asked a similar type qquestion on forums not related to the developer "support" forum and always have been told "just go there, left top corner on that file, you will see the version. does it match the latest version. Yes, you OK, No, time to further invetsigate why you dont have latest.
Personally, I am not going to log a support call unless I know I have the wrong version. Finding out if I have the right/wrong version is for me just an absolutely no issue and can be determined from any forum as most people know where to look for the version number.
So stop thinking we critising you, so stop getting thing in a knot over nothing. Just another case where I find the answer "rude" and that is my personal observation, but then again its not been the first time and surely it will not be the last time we will see this.