My e-mail to Sears

i built my own roll around chest about 10 years ago. it doesn't have fancy drawers on ball bearing slides, but it is made out of 14GA black iron, has a recessed lock, my own custom paint job ( green metal flake) and is covered with a bunch of cool stickers. i made 14 others as strongboxes for brooks armored car, and when we delivered them, i kept the prototype for my own use. good luck to anyone who would want to break into it in a hurry. :icon_lol: i'll probably pass that box to my son one day.
 
Willy said:
Glad it's gotten resolved.

One of the things that bothered me about Sears is when I'd go to pay for something with cash, they wanted my name, address and phone number.
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Tell them your first name is Cash and your last name is Customer. Then give them the store's address. If they don't like that, ask them if they like your money or not.
 
Willy said:
One of the things that bothered me about Sears is when I'd go to pay for something with cash, they wanted my name, address and phone number.
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All they want that for is to send you junk mail and hound you with phone calls for crap you don't want.
 
The rest of the story is...
I unloaded all the tools from the 5 drawer chest and loaded it up in the truck. I went into the customer pickup area and told a lady that I was there to pick up a tool box. After punching my phone number into the computer she said your tool boxes ready to load up. I told her that I was just exchanging the top 5 drawer chest and briefly told her about what was going on. She the proceeded to tell me that Brian must be giving me a whole new set (top & bottom) for my troubles. There was also an envelope taped to one of the boxes with my gift card and a newly generated cash receipt for the roller chest and the top 5 drawer chest. Had I not taken in my out-of-square box in I would now have two complete Craftsman tool chests. As it stands now, I have an extr 5 drawer rolling chest I am not sure what to do with. I guess I could take it back to Sears and tell them to give me my money back. :bump:

Here is a picture of the two tool boxes...

toolbbox.jpg
 
Quite true Ed. I have a handfull of Craftsman tools fromtheearly to mid 70's, and the quality seems better than now. Never had any problems exchanging tools at our local Sears store, its just a pain in the butt getting in and out of there, the store is in a mall.
Glad everything worked out Trans_23.
 
Here’s my Sears story. I bought a new refrigerator upon moving into my new house, next day delivery. The next day came and went and I called them. They said my fridge was damaged and it would be two weeks before another one could be delivered. Two weeks!?! Hells Bells, my beer would be warm in two weeks! I told them to cancel the order, and I would just drive back to the store and order another one for another next day delivery (two weeks!) She said she couldn’t so that over the phone, and I would have to go to the store I originally bought it from. So I drove to the store, found the guy I bought the fridge from, and asked him to cancel my previous order, so I could buy another one with another next day delivery. He spent over an hour on the phone fighting with his own Sears people, going through what we put up with. It was beautiful. So I got my new fridge the next day. Two weeks later I start getting phone calls from Sears asking when I want them to deliver my new fridge. I tried to tell them I already had it, but they were very insistent. I’m convinced I could have received two fridges for the price of one!

Glad they made you happy, Trans.
 
PRB said:
So I got my new fridge the next day. Two weeks later I start getting phone calls from Sears asking when I want them to deliver my new fridge. I tried to tell them I already had it, but they were very insistent. I’m convinced I could have received two fridges for the price of one!

Glad they made you happy, Trans.
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i have a buddy who went through something similar with dell. they insisted that he have an extra 21" monitor, so he said "hmmm, who am i to fight with them?" :icon_lol:
 
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