My Ongoing Sage with Moza

If it was me, it would be time for a full refund, return shipping at their expense, and a different brand of flight controller.
 
Tom, I have considered just that. There is only one other company that makes a force-feedback yoke that isn't a commercial product costing thousands of dollars. It's Flightsim. Their force-feedback yoke is a much older design with fewer features and it costs around $1400, $500 more than the Moza.

The build quality of the Moza AY-210 is impressive (see attached photo). It's the circuit board QC that seems to suck. I have written to them asking for freight to be covered both ways. I have been polite and laid out the reasons they should offer to pick up the freight coming and going. I alluded that future purchasesPXL_20260508_153526785.PORTRAIT.ORIGINAL.jpgPXL_20260508_153558922.PORTRAIT.jpg will depend on how this is handled. We will see.
 
You should mention to them, if you haven't already, that it's not just your future purchases in jeopardy. I was considering making the move to force-feedback at some point, and I've been following this thread with interest. How they treat you will definitely inform my decision on if/what I buy. I'm probably not the only one here, either.
 
Email them a link to this thread. You haven't posted anything libelous or slanderous - just facts. In fact, you've been pretty complementary so far. Just remind them that there are quite a few eyes watching what happens here and they have a huge opportunity to garner some good will in the community.
 
I will await their response first, which won't be until Monday, at the earliest. I want to give them a chance to do the right thing. Then, if need be, I will point out this thread and how the potential loss of business and image can easily be greater than the return shipping. I think this is especially true when they must have agreements with UPS and Fed-ED that I can not possibly match.
 
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