News of Henry

I feel so helpless I cannot help, but tomorrow Henry will be in the nursing home and than we can get him setup. Even if I have to hire a computer tech to go there, he will be among us soon.
 
i went by there and tried to get his router hooked up....the internet won't even work directly from the comcast modem....the computer is not the problem because its picking up about a dozen wireless networks around his house....all of em are password protected of course..

when the comcast guy left he told them that the phone line worked....it doesn't...which is probably why the internet isn't working.

Mrs. H is calling them again tomorrow.

Henry leaves for the nursing home at 9am tomorrow.
 
You would think that they would at least try and do a better job for a handicap customer knowing that he is having a hard time getting around.But the tech could careless if he left it like that.
 
I'm thinking I'd be finding another provider. AT&T once had the idea that they were the only game in town and I was stuck with them. I proved them wrong.

Will the nursing home let H have internet? I've seen some that wouldn't even let the patients have access to a phone.
 
You can get a air card to go one line anywhere. I brought one it it cost about 25.00 a month.
Willy said:
I'm thinking I'd be finding another provider. AT&T once had the idea that they were the only game in town and I was stuck with them. I proved them wrong.

Will the nursing home let H have internet? I've seen some that wouldn't even let the patients have access to a phone.
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Willy said:
I'm thinking I'd be finding another provider. AT&T once had the idea that they were the only game in town and I was stuck with them. I proved them wrong.

Will the nursing home let H have internet? I've seen some that wouldn't even let the patients have access to a phone.
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i think he said that it won't be wireless but he should be able to plug in with a line..

they had ATT but decided to go with comcast becasue it would be a package deal for the phone, internet and cable tv and it would be cheaper....but its turning out to be somewhat frustrating for them....cable tv works fine....but no phone or internet.
 
Willy said:
Just worried that H will get there and not be able to get online.
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Willy, I have absolutely no idea of how a 'Nursing Home' operates in the US but (having had more experience with them than I would ever want!!!!!!!!) Internet, cable and private phone availability is standard in Oz, at least it is so in every facility built in the past 10-15 years while older centres have upgraded as well.
The personal access is paid for by the resident, but most include several PC stations for use by all.
Obviously the 'Cable Guys' are the usual Dickheads (they seem to be 'standard' all over) so I'd be plugging for 'A. N. Other' in Henry's situation and stuff the package plans.
We use a proper ISP and Opus for my brother's connections, so perhaps we could look into that for Henry.
Hopefully the Care Facility is only short term rehab, and as Henry appears to have his cognitive functions intact (unlike my brother) the future move into a cluster group of units with supported living available will enable some decent connectivity, again, I can only base these thoughts on our 'Family' experiences.
One day at a time .................. :kilroy:
 
If you read over this thread you will see all the missed appointments, for dates.

I think an old fashioned letter writing campaign just might get them to notice the problems at Comcast. If we can get 100+ to write letters then they would sit up and notice. Someone would have to answer these letters. And also write letters to the local press, TV and newspapers.

I will find out today the phone number to the nursing home, and we will get internet happening for ole Henry.
 
I think you have a great idea here Ron...I totally agree with you...let's get the ball rolling!
Ted
 
Count me in on the letter writing campaign . I complain about Time Warner being a little pricey in my area but their product and services are very good . They always give you a time window when they will be at your house and they don't leave the house until the job is done . I know compassion is not what is part of the service techs job description but I would think a man would consider helping out the less fortunate and sick just as part of his human nature . It sounds like Com Cast sucks from the CEO down to the service techs . I'm really looking forward to hearing from Henry here at SOH . One of these days if I'm ever in his area I am going to make it a point to stop and visit .

Rich ( Henry , we will split a pint and NOT tell our doctors or better halves about it:icon_lol:)
 
I am working on getting Henry a USB internet card with redriver6 and jimg hopefully maybe he can be with us this week.
 
it took about 6 hours and many phone calls we found the answer, Virgin Moble.
JMIG (john) it taking care of this and it should be ordered tonight and sent to the nursing home. It is a plug and play USB device. Unlinited internet and no contract, just a monthly fee. Thanks John.
 
next I will get Dave, Redriver6 to go to walmarts and buy a USB HUB lol, and a magic jack along with a wireless phone, than he will have a private line too.:jump:
 
Ickie said:
it took about 6 hours and many phone calls we found the answer, Virgin Moble.
JMIG (john) it taking care of this and it should be ordered tonight and sent to the nursing home. It is a plug and play USB device. Unlinited internet and no contract, just a monthly fee. Thanks John.
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I have an Android phone through Virgin Mobile, and I have been well pleased with the quality and speed of the data. In fact, my phone's internet is faster than my home internet, so Henry ought to be well taken care of.
 
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