• There seems to be an uptick in Political comments in recent months. Those of us who are long time members of the site know that Political and Religious content has been banned for years. Nothing has changed. Please leave all political and religious comments out of the forums.

    If you recently joined the forums you were not presented with this restriction in the terms of service. This was due to a conversion error when we went from vBulletin to Xenforo. We have updated our terms of service to reflect these corrections.

    Please note any post refering to a politician will be considered political even if it is intended to be humor. Our experience is these topics have a way of dividing the forums and causing deep resentment among members. It is a poison to the community. We appreciate compliance with the rules.

    The Staff of SOH

  • Please see the most recent updates in the "Where did the .com name go?" thread. Posts number 16 and 17.

    Post 16 Update

    Post 17 Warning

OT: Flight Sim Store and support tickets

strykerpsg

strykerpsg

SOH-CM-2023
Anyone know the usual turn around for support ticket replies from the Flight Sim Store? I have sent a PM to JayKae and a few bumps to my existing ticket but haven't heard from them in more than 5 days now. Any suggestions?

Thanks
 
strykerpsg said:
Anyone know the usual turn around for support ticket replies from the Flight Sim Store? I have sent a PM to JayKae and a few bumps to my existing ticket but haven't heard from them in more than 5 days now. Any suggestions?

Thanks
Click to expand...

Matt you might be barking up the wrong tree, Jay hasnt anything to do with sales at FSS its Adrian who is the owner and manager

Adrian is currently away till monday,
 
jeansy said:
Matt you might be barking up the wrong tree, Jay hasnt anything to do with FFS its Adrian who is the owner and manager

Adrian is currently away till monday,
Click to expand...

Ahh, thanks a bundle Matt. I have never had problems before and knowing they are out of the shop till then makes it all better. Thanks for the update brother.
 
strykerpsg said:
Ahh, thanks a bundle Matt. I have never had problems before and knowing they are out of the shop till then makes it all better. Thanks for the update brother.
Click to expand...

No a prob mate

Its school hols down here, so he may be busy with his kids
 
jeansy said:
Matt you might be barking up the wrong tree, Jay hasnt anything to do with sales at FSS its Adrian who is the owner and manager

Adrian is currently away till monday,
Click to expand...

Matt,

Is Adrian part of the SOH forum community? If not, what's the best way to contact him? I've submitted support tickets at the FSS site. It's been almost two weeks since my original posting and 5 days since I bumped them again on my support ticket. I'm certain he's probably backed up a bit if he took some time off, but just want to run to ground an outstanding issue. Thanks in advance.
 
im not sure Matt

he posts at orbx as FSS i think, otherwise i dont really speak to him these days like I used to, so i have no idea whats going on there, but its still school holidays this week, the monsters return to school on monday
 
jeansy said:
im not sure Matt

he posts at orbx as FSS i think, otherwise i dont really speak to him these days like I used to, so i have no idea whats going on there, but its still school holidays this week, the monsters return to school on monday
Click to expand...

Thanks brother. I'll try to find him over at orbx then.
 
My experience of FSS support was atrocious... Sent a ticket requesting information on whether I could buy a product from them, and not download it immediately ( was away), got an automated response two weeks later saying that they had gotten my email (I'd already risked it, and bought the product, gotten home, and realized I COULD download it later, when did they get back to my email? 3 months later :p Not a store I'm going back to after that.
 
You must log in or register to reply here.
Back
Top