Problem with AeroplaneHeaven A6M-2 Zero and early Spitfire aircraft

[Jacek_Kasprowicz]

Good morning

I recently bought a Mitsubishi A6M-2 Zero. It's a very nice aircraft, but I'm having a problem with it.
If I press the reset button (like in the videos), the entire MSFS2020 simulator freezes
and then shuts down after a few seconds.

A similar thing happens with the early Supermarine Spitfire. Clicking this button shuts down the simulator.
I tested it on a clean, updated simulator without any add-ons or third-party aircraft.
Here are photos of the areas that cause the simulator to freeze. Is this a known issue,
or is something wrong with my settings?

Best regards

 

[Priller]

I think your best recourse would be to contact their support. They're actually very friendly and fast.

 

[Brytskiva]

Try another Driver ....

 

[Jacek_Kasprowicz]

I contacted support, but I was wondering if anyone else had experienced this error, so I asked.

Best regards.

 

[Momo81]

I contacted support, but I was wondering if anyone else had experienced this error, so I asked.

Best regards.

I have both aircraft. I will fire them up when I get home from work in a few hours and see if I can’t replicate the issue. I’ll let you know. Cheers!

 

[Jacek_Kasprowicz]

I would be very grateful

I've sent a description of the problem and the Windows crash logs,
but these are more technical descriptions: Faulting process ID: 0x192c and causing the error: XboxPcTray.exe and Microsoft.Gaming.Telemetry.Win32.dll

I managed to work around this issue by enabling and disabling developer mode before flying with the loaded aircraft. Then, when I click on these areas, the aircraft loads normally without any errors or simulator crashes.

However, I'm curious if this is just happening on my computer, or if something broke after the MSFS2020 updates.

Regards

 

[Priller]

Update the XBox app and diable microsoft telemetry.

 

[Jacek_Kasprowicz]

Momo81 - one more request
Could you check the tailwheel lock?
The keyboard shortcut works,
but there's no animation.
There's no interaction in the cockpit and it can't be toggled,
even though it's shown in the manual.

 

[Jacek_Kasprowicz]

Update the XBox app and diable microsoft telemetry.

The XBox apps are up to date and Windows telemetry is disabled. I even deleted DiagTrack from the registry so it wouldn't turn on (unless you're referring to different telemetry in MSFS2020).