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Traceroute Mystery!

N

n4gix

SOH-CM-2016
For some reason, I've been unable to reach my employer's website (or ftp server) for the past five days: http://eaglesoftdg.com :(

Here is the results of a tracert. As can be seen, it appears to be "blocked" at ADD2NET-INC...

Anyone have any idea what might be the problem?
--------------------------------
Code: 
Tracing route to eaglesoftdg.com [67.210.116.65]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  Development [192.168.2.1] 
  2    21 ms    23 ms    25 ms  c-98-227-248-1.hsd1.in.comcast.net [98.227.248.1] 
  3     8 ms    10 ms    10 ms  te-2-1-ur02.hammond.in.chicago.comcast.net [68.85.131.77] 
  4    10 ms    10 ms    11 ms  be-80-ar01.area4.il.chicago.comcast.net [68.87.230.153] 
  5    11 ms    10 ms    11 ms  pos-1-11-0-0-cr01.chicago.il.ibone.comcast.net [68.86.95.9] 
  6    10 ms    11 ms    11 ms  xe-9-2-0.edge1.Chicago2.Level3.net [4.71.248.25] 
  7    11 ms    11 ms    11 ms  vlan51.ebr1.Chicago2.Level3.net [4.69.138.158] 
  8    35 ms    35 ms    35 ms  ae-3-3.ebr2.Denver1.Level3.net [4.69.132.61] 
  9    46 ms    35 ms    34 ms  ae-1-100.ebr1.Denver1.Level3.net [4.69.132.37] 
 10    60 ms    53 ms    53 ms  ae-2-2.ebr2.Dallas1.Level3.net [4.69.132.106] 
 11   136 ms   202 ms   200 ms  ae-4-4.car2.SanDiego1.Level3.net [4.69.133.213] 
 12    86 ms    85 ms    85 ms  ADD2NET-INC.car2.SanDiego1.Level3.net [4.53.122.66] 
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 
It's ok from here

Code: 
15   182 ms   182 ms   185 ms  ADD2NET-INC.car2.SanDiego1.Level3.net [4.53.122.70]
16   186 ms   187 ms   187 ms  virgo.lunarpages.com [67.210.116.65]
 
Mystery Solved...

I discovered (after a lot of digging!) that ADD2NET-INC own the lunarpages.com servers, where eaglesoftdg.com is hosted.

I opened a support ticket and got a response back last evening that advised me that their system had automatically blocked my IP address because of repeated ftp login failures. They removed the block and I now have access to the website and ftp accounts restored.

<!--StartFragment -->
An FTP block usually takes about 10 login failures from the same IP address in a 300 second (5 minutes) time frame.
Click to expand...

I've suggested that they might give some consideration to having the system do an automatic "unblock" after 24 hours, and only enforce a full block requiring manual intervention after two consecutive "events" within a 48 hour period.
 
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