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  • Please see the most recent updates in the "Where did the .com name go?" thread. Posts number 16 and 17.

    Post 16 Update

    Post 17 Warning

With all the dummy-spitting about devs...

P

Piglet

Charter Member
Here's some first-class service. Yesterday I bought a utility from one of the payware devs. Today I get a letter saying "I refunded your money, here's the utility, support included, thanks for all the planes you make".
WOW!
Another dev we all know has freely given me a couple of planes, just because he/they are good generous fellow simmers.
P.S.
You devs who I am talking about chime in and take your bows, if you want.
Didn't know if I should name names.
It's not all dummy-spitting!
Dang, I love that term!
 
With the title that you gave this thread I couldn't resist checking it out! I think that SOH should have a dummy-spitting of the year award.:applause:

Regards, Mike Mann
 
Mr. Piglet,

You never cease to amaze me! Talk about an amazing story! :salute:

Walter :icon_lol:
 
You just wanted to say dummy spitting. :icon_lol: Go ahead say it again if it makes you feel good we will listen to make you happy :salute:.

I actually had a payware dev just give me something out of the blue one time and I did not know what to say except for thank you. That was years ago and to this day I am not sure why they did that. It completely changed my perspective on their operation.

LouP

PS. It also just happened recently but I did not take them up. Thank you btw (you know who you are). I wound up not getting any product I was looking at after all that. lol
 
Yep, there are some very generous developers out there.....and developers with amazing customer service. I was given a $40 gift card by the head honcho of one of the development houses to spend on their site. I have no idea why I was blessed with this gift...other than it was right after my wife came home from rehab following her brain surgery back in 2008. I once contacted a developer to let them know that I had found one of their payware packages illegally uploaded to a site, gave them all the info needed to get the package taken down...and a few days later I got an e-mail back from them with the download links for both the FS9 and FSX version of that package as a thank you from them. I have received a couple packages from another developer...my first two payware packages for FSX. And just today, I was blessed with a free package of a very nice FSX payware package...from the developer.

I have had amazing contact with a couple development houses over some of their older freeware stuff. I contacted them about doing "restorations" to the freeware packages and they were quit to give me the go ahead on those projects. I don't know how their customer service is when dealing with a problem with a package bought from them, but based on my contact with them, I would imagine that it is just as solid and fast.

Anyone of us can find something to complain about in any given package...be it freeware or payware. We all have individual preferences for sound quality, bare metal shine, GPS unit size and location, arrangement of gauges. It is rare that I install a plane that is 100% to my liking...but I don't beat the maker up over things. I am grateful that there are folks out there who have the talent and skills to create the planes that I fly...I'm not about to act a fool toward them just because they covered the pilot's seat in blue cloth instead of the fine butter soft leather that I prefer to have in my cockpits. Enough of that silliness will eventually drive the developer out of the hobby....and the hobby grows weaker each time that happens.

If something is not to my liking, and it is something I can change...I change it. If the thing that I don't like about the package is bothersome enough to me and I can't change it, I simply uninstall the package and go on about my life....this has happened very few times....I usually just learn to deal with whatever it is that is not to my liking and enjoy the package to the fullest anyhow.

That's just my take on the whole situation.

OBIO
 
A lot of payware guys started life as freeware developers who thought 'why not try and pay the bills with all the hours I am putting in'.
For some I know, it has left them with a bitter taste, but most are just sim fans at heart, trying to earn a buck out something they like doing!
 
All the developers I have delt with have been wonderful people...they are hobbyists and airplane geeks just like us. It is great to come here and talk shop with developers and fans alike.

Just imagine FS without any thrd party add on capability. Would SOH even exist?
 
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