If it was me, it would be time for a full refund, return shipping at their expense, and a different brand of flight controller.
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Please see the most recent updates in the "Where did the .com name go?" thread. Posts number 16 and 17.
My Ongoing Saga with Moza
- Thread starter jmig
- Start date
jmig
SOH-CM-2026
Tom, I have considered just that. There is only one other company that makes a force-feedback yoke that isn't a commercial product costing thousands of dollars. It's Flightsim. Their force-feedback yoke is a much older design with fewer features and it costs around $1400, $500 more than the Moza.
The build quality of the Moza AY-210 is impressive (see attached photo). It's the circuit board QC that seems to suck. I have written to them asking for freight to be covered both ways. I have been polite and laid out the reasons they should offer to pick up the freight coming and going. I alluded that future purchases
will depend on how this is handled. We will see.
The build quality of the Moza AY-210 is impressive (see attached photo). It's the circuit board QC that seems to suck. I have written to them asking for freight to be covered both ways. I have been polite and laid out the reasons they should offer to pick up the freight coming and going. I alluded that future purchases
will depend on how this is handled. We will see.
Killbilly
SOH-CM-2026
You should mention to them, if you haven't already, that it's not just your future purchases in jeopardy. I was considering making the move to force-feedback at some point, and I've been following this thread with interest. How they treat you will definitely inform my decision on if/what I buy. I'm probably not the only one here, either.
Email them a link to this thread. You haven't posted anything libelous or slanderous - just facts. In fact, you've been pretty complementary so far. Just remind them that there are quite a few eyes watching what happens here and they have a huge opportunity to garner some good will in the community.
jmig
SOH-CM-2026
I will await their response first, which won't be until Monday, at the earliest. I want to give them a chance to do the right thing. Then, if need be, I will point out this thread and how the potential loss of business and image can easily be greater than the return shipping. I think this is especially true when they must have agreements with UPS and Fed-ED that I can not possibly match.
jmig
SOH-CM-2026
I received the following message in Discord from JaneOrestes, on of Moza 's support people.
JaneOrestes — Yesterday at 8:49 PM
Hi John,Please do not worry — since your product is within the warranty period, the repair service will be fully covered by MOZA, and you will not need to bear the related repair costs or shipping expenses for this RMA process.We truly appreciate the amount of effort and patience you have invested throughout the troubleshooting process, including the motherboard replacement attempt and all the testing you performed with our team. We also understand how disappointing it is to experience multiple issues in a row, especially after putting time into fabricating your custom mounting solution.Your feedback regarding the troubleshooting experience and motherboard quality control has been noted and will be forwarded internally. At the same time, we sincerely appreciate your recognition of the hardware build quality and your continued interest in MOZA products despite this experience.We will do our best to make sure the unit is properly inspected and repaired so that you can finally enjoy the product as intended.Thank you again for your patience and understanding.
- Please reply in the email, so we can proceed next.
Also: Can a moderator or admin change the "Sage" to "Saga" in the thread title. I just noticed that I accidentally misspelled Saga with Sage, and since both are words the spell checker, which I heavily rely upon, didn't flag it.
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They should be shipping a replacement instead of making you wait for them to repair yours. Even if they wait for yours to arrive before shipping the replacement, it's still quicker and they can take their time figuring out what failed on the first one.
jmig
SOH-CM-2026
I don''t know HOW that got changed. I KNOW I typed rely.Done!
Do you want me to change 'relay' to 'rely' in the above post too?
Ahhh, old age strikes again. That's my story and I am sticking to it. Thanks for the catch.
You should be able to edit the post yourself too John, just so you know in case it happens again.
jmig
SOH-CM-2026
It was the thread name that I couldn't edit. The body text I can edit. Thanks for your help!!!
It was the thread name that I couldn't edit. The body text I can edit. Thanks for your help!!!You should be able to edit the post yourself too John, just so you know in case it happens again.
