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The Staff of SOH
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Please see the most recent updates in the "Where did the .com name go?" thread. Posts number 16 and 17.
IRIS 12 Days of Christmas.... :)
- Thread starter Smudge
- Start date
warchild
Charter Member
The shop will be back online in just a day or so, and the sale with it.. What happened is that they ran through their quota of orders that could be made through their payment company and they need to wait for that quota to roll over and reset in a couple days is all.. Keep your hopes up..
..
Pam
..Pam
Felixthreeone
Charter Member
I will wait, then, Pam....patiently. I don't use FSX yet, but with a new pc in my near future, I want to grab as many FSX deals as I can to minimize the pain in transition to the new setup. And I look forward to being able to take some of the planes I have been drooling over for a long time out for a spin....
I think you can rest assured that given David's renowned reputation for customer support, your concerns will be addressed in due course. He must be a very busy man at the moment, but have no doubts; he will sort you out and you will get what you wanted.
Kowalski65
Charter Member
Ive just received this e mail,sounds like Iris are snowed under(not literally, lucky buggers are in Oz,Im here in Sub Zero Scotland LOL) so Im sure it will get done, especially as Im stil waiting on my Paypal order to be sorted
Further to my previous e-mails informing you, our valued customers of the state of play regarding the IRIS Christmas sale, I would like to state that the sale has resulted in exceeding our allocated monthly limits again!
As some of you may or may not know, a few days ago, we announced a 5 dollar 12 hour promotion, however in the latter hours of the promotion, our store hit the monthly limit we were allowed to transact through our merchant providers who handle our credit card transactions. 'www.paymate.com'
The following morning, after a phone call by myself to the team at Paymate, we were granted a temporary extension to the limits and we announced that we would lengthen the original 5 dollar sale so that customers who couldn't take advantage of it through no fault of their own, could purchase our products.
However, we found out yesterday, that during the extended sale, we had once again reached our transaction limit that paymate had extended for us. This unfortunately could not be extended further and as such, trading ceased temporarily on our store until our monthly limits reset to zero on the 17th of December.
Now many of our customers are finding that they are still able to put through orders on our storefront and are confused as to what this means.
As the store stands at this moment, I am waiting for our monthly payment limits to reset (It is now 12.55am on the 17th here in Australia, but I am unaware of the time that the Paymate servers reset their monthly accounts). As such, ALL orders currently placed through our store, with the exception of paypal orders, which are manually processed and can take longer, are NOT processed.
This means, that no credit card details are taken from you, no payments are made to us, and no product will be provided. In fact, orders made currently will be deleted from the store so not to cause further confusion to you, our customers.
Whilst this information is on the front page of the store, I am aware that customers coming to the store from a relevant product page are not being notified of this, and for that I can only apologise for any confusion caused.
I have now finished auditing the store database, and referencing it with Paymate and Paypal records and as such, any duplicate or non-approved orders have been removed from the store database.
I would kindly ask you all to quickly double check to ensure that your orders are correct. I have had to work my way through a large amount of data and whilst I do my best to ensure accuracy in the orders, I am human and as such have been known to make mistakes.
If you have made a paypal order, please ensure that you have received an e-mail from myself or the store system informing you of a download approval. If you have not received notification of a download approval, please contact me directly via return e-mail.
To those customers who have e-mailed me over the last couple of days regarding the store, I will do my best to answer your questions directly, however if your query is answered in this e-mail, please let me know so that I do not duplicate my response and take up any of your time unnecessarily.
Finally, for those of you happy to 'brave' the microphone/headset, I am currently setting up a 'Ventrilo' server for IRIS team members, and customer support which can be used to get hold of me for queries, sales support and a general chat should you feel so inclined. Those wishing to know the connection details, can find out through our facebook page shortly. (www.facebook.com/irissimulations)
Ventrilo is a free voice chat software similar to Teamspeak. It is a free download and can be found at http://www.ventrilo.com/download.php
Thank you all for your patience, and of course, your continued support and custom.
Kind Regards
David Brice
Founder & Product Manager
IRIS Flight Simulation Software
http://www.irisfss.com
Further to my previous e-mails informing you, our valued customers of the state of play regarding the IRIS Christmas sale, I would like to state that the sale has resulted in exceeding our allocated monthly limits again!
As some of you may or may not know, a few days ago, we announced a 5 dollar 12 hour promotion, however in the latter hours of the promotion, our store hit the monthly limit we were allowed to transact through our merchant providers who handle our credit card transactions. 'www.paymate.com'
The following morning, after a phone call by myself to the team at Paymate, we were granted a temporary extension to the limits and we announced that we would lengthen the original 5 dollar sale so that customers who couldn't take advantage of it through no fault of their own, could purchase our products.
However, we found out yesterday, that during the extended sale, we had once again reached our transaction limit that paymate had extended for us. This unfortunately could not be extended further and as such, trading ceased temporarily on our store until our monthly limits reset to zero on the 17th of December.
Now many of our customers are finding that they are still able to put through orders on our storefront and are confused as to what this means.
As the store stands at this moment, I am waiting for our monthly payment limits to reset (It is now 12.55am on the 17th here in Australia, but I am unaware of the time that the Paymate servers reset their monthly accounts). As such, ALL orders currently placed through our store, with the exception of paypal orders, which are manually processed and can take longer, are NOT processed.
This means, that no credit card details are taken from you, no payments are made to us, and no product will be provided. In fact, orders made currently will be deleted from the store so not to cause further confusion to you, our customers.
Whilst this information is on the front page of the store, I am aware that customers coming to the store from a relevant product page are not being notified of this, and for that I can only apologise for any confusion caused.
I have now finished auditing the store database, and referencing it with Paymate and Paypal records and as such, any duplicate or non-approved orders have been removed from the store database.
I would kindly ask you all to quickly double check to ensure that your orders are correct. I have had to work my way through a large amount of data and whilst I do my best to ensure accuracy in the orders, I am human and as such have been known to make mistakes.
If you have made a paypal order, please ensure that you have received an e-mail from myself or the store system informing you of a download approval. If you have not received notification of a download approval, please contact me directly via return e-mail.
To those customers who have e-mailed me over the last couple of days regarding the store, I will do my best to answer your questions directly, however if your query is answered in this e-mail, please let me know so that I do not duplicate my response and take up any of your time unnecessarily.
Finally, for those of you happy to 'brave' the microphone/headset, I am currently setting up a 'Ventrilo' server for IRIS team members, and customer support which can be used to get hold of me for queries, sales support and a general chat should you feel so inclined. Those wishing to know the connection details, can find out through our facebook page shortly. (www.facebook.com/irissimulations)
Ventrilo is a free voice chat software similar to Teamspeak. It is a free download and can be found at http://www.ventrilo.com/download.php
Thank you all for your patience, and of course, your continued support and custom.
Kind Regards
David Brice
Founder & Product Manager
IRIS Flight Simulation Software
http://www.irisfss.com
modelr
SOH-CM-2025
Read back a few posts just before yours. David's Credit Card payment company only allows so many purchases per month. It resets it's quota on the 17th (the present date in Australia.) Just check back to see if you can now pay. DO NOT REORDER!!! Simply pay for your order in que. If it has reset, it will accept your payment.
I will inform everyone via store based e-mail when you're able to purchase.. until then, PLEASE hold off..
I've just found out from Paymate that the cycle date whislt being the 17th, is midnight on the 17th, not midnight on the 16th.. :-S damnnit..
So no purchases until 1pm ish GMT on the 17th December. (midnight here aussie time on the 17th)
That's when their servers reset for the month..
I've just found out from Paymate that the cycle date whislt being the 17th, is midnight on the 17th, not midnight on the 16th.. :-S damnnit..
So no purchases until 1pm ish GMT on the 17th December. (midnight here aussie time on the 17th)
That's when their servers reset for the month..
kilo delta
Charter Member 2015
Hmmm...I wonder if we can exceed Paymate's monthly allowance again by Xmas??? 
wilycoyote4
Charter Member
Got the F-16D while I was at it
Read The MANUALS, Hmmmmhhmhhhmm, keeps me busy. :ernae::salute:
Holiday Geetings to all
Get yer 40 winks mate
Read The MANUALS, Hmmmmhhmhhhmm, keeps me busy. :ernae::salute:
Holiday Geetings to all Get yer 40 winks mate
Hmmm...I wonder if we can exceed Paymate's monthly allowance again by Xmas???
If you guys do, then expect a quiet month from us, because you'll have another month to wait before anymore sales..lol.