My Ongoing Sage with Moza

jmig

jmig

SOH-CM-2026
On April 7th, I ordered a AY210 Force Feedback Yoke base and the matching MFY Yoke for $940 USD. The items came in in less than a week. I was happy.

However, when I installed the 16 lb base unit, it didn't work. No communication with the computer. I sent a message to Moza "support" describing the issue and everything I did to try and alleviate the problem and got back, "make sure the unit is on." Now, since I live in the US, every communication with Moza in Beijing takes 24 hours. So, we went back and forth. I eventually got a technician who used some software I had to download (another adventure) to take control of my computer and troubleshoot. After staying up to 04:00 AM they decided the motherboard was bad. We agreed that I would install a replacement.

So I was sent to another Chinese site to fill out a repair order, why they couldn't do most of that is beyond me. Anyway, after some drama where I blew up over the slowness of their "support" procedures, they shipped the motherboard. I was told it would be 7 to 15 days. That was a week ago and the motherboard is STILL in China. It is now the weekend in China and the Moza "support" doesn't work on weekends. Hopefully, the freight people do.

Just for grins, I have attached a screenshot of the tracking. I know China is a big country, but good grief. How many depots does it take to get one part out of the country on an airplane to the US?

I am just whining because I have nothing else to do, while I wait, and wait, and...
 

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Note to self... do not purchase from Moza.
Seriously though, John, what a mess.
Hope it gets sorted out soon.
 
PhrogPhlyer said:
Note to self... do not purchase from Moza.
Seriously though, John, what a mess.
Hope it gets sorted out soon.
Click to expand...
Moza is very popular in the sim-racing scene. The unit looks to be very well built. I have bought a lot of joysticks, throttles, etc. Sooner or later I had to get a bad item. The yoke system has very good reviews. I am sure I will be happy with it, once the darn thing works.
 
Tom Clayton said:
For that kind of money, there's no way I'd do my own repair on a brand-new unit.
Click to expand...
The damn thing weighs 16 1/2 lbs. It would cost me $100 to ship it back. I have changed out many a computer part. I feel comfortable I can do it without issues.
 
I wouldn't have trouble with it either, but that doesn't mean I should. And they'd be the one providing the shipping label. Then can get a label PDF from UPS and email it to me. I'll foot the bill for the paper and ink...
 
Moza finally responded to me. Here is part of the response:
Regarding your main concern: replacing the motherboard provided by us for troubleshooting purposes will not void your warranty, as long as no additional damage is caused during the installation process. We fully understand your hesitation and appreciate your patience in waiting for official confirmation before proceeding.
If you are uncomfortable performing the replacement yourself, we can also assist with arranging further inspection/RMA service for the unit.
Again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.

I am expecting the MB to arrive today. If after removing the cover, it looks too complicated, I will replace the cover and return the unit. However, I am comfortable that I should be able to replace the MB. I don't think Moza would have suggested it, if they thought it wasn't fairly straight forward.

I will let you know how it goes...and yes, I am the type of person who is willing to go where angels fear to thread. :)
 
Snuffy said:
Take pictures, as evidence of your repair incase you need to back up a claim.
Click to expand...

Tom Clayton:

And print all the emails to pdf so you can show that you had clearance to open the case under warranty.
****************************************************************************************************************************************************
I plan to take pictures, and have already made copies of every thing in Word. I can make a pdf for them. I also got an official email from Moza support declaring I was good to go with the repair.

Now I am waiting for USPS to get off their a$$ and delivers it. It has been in the Lafayette USPS depot or three days. I mean Lafayette is only 150,000. The surrounding area 250,000. Do they have one employee sorting?

I am old enough to remember when the US Postal Service was the envy of the world. Our neighbor was the Post Master. That was as prestigious a job as being the mayor or high school principle. Today, I hear Post Masters tell their Moms that they play the piano in a brothel.
 
Another downdate on the ongoing Moza saga, coming to an inbox near you. The replace MB spent two or three days in Lafayette (my hometown) and then went to the regional distribution center in Memphis, TN, some 400nmiles away.

When I pointed this out to Moza, one of their faceless support people responded with thie: "Your package is in normal transit, please wait patiently."

I just hope I get this thing working before I die.
 
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