Please see the most recent updates in the "Where did the .com name go?" thread. Posts number 16 and 17.
Matt, our huge time difference does not help but here are some pics that hopefully show what you're looking for:
Hi odourboy,I completely understand your sentiment, and have never understood why SSW would erect this barrier to sales, but this is a very nice aircraft and your loss if you let this issue get in your way.
Hi Jan,
"to this end" means "to this purpose"
On help desk there were 2 departments: one for "help desk" (which should have been checked by you) and a second "Tornado bug tracker" (now closed)
I'm sorry, i apologize, did not realized before that opening a ticket was so difficult, we have more than one thousand tickets processed, nobody has notified us such difficulties so far.
Warm regards
/SSW


EDIT: Saw that you managed it, but will leave the instructions if someone else need it.