Flight-sim may be a hobby, but any payware company's overall goal must be to make money. If the response to criticism is to tell the customer they were expecting too much, then that company has a poor understanding of how the market works.
There are a lot of amazing artists involved with many developers, but it seems there is a real shortage of skilled marketers/businessmen. Developers always seem to pass blame to piracy, customers with unrealistic expectations, or exorbitant development costs. When you try to maintain this producer-centric market, rather than a customer-centric one, don't be surprised when there aren't any customers.
There are a lot of amazing artists involved with many developers, but it seems there is a real shortage of skilled marketers/businessmen. Developers always seem to pass blame to piracy, customers with unrealistic expectations, or exorbitant development costs. When you try to maintain this producer-centric market, rather than a customer-centric one, don't be surprised when there aren't any customers.