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About developers, beta testing and other things.

CodyValkyrie

Charter Member 2016
I was going over the Samson SA-2 thread and I felt I had to speak up a bit.

The beta testing process is something that is desperately misunderstood many times over in the FS community. The interaction of the developer and the beta testers is something that cannot be understated. It is a two way street.

I'm willing to bet that I have had access to more beta tests here than most people, with some exceptions like perhaps Nick Churchill and company as well as a few others. Every beta test group functions differently. What I see most often is a group of beta testers who come in enthusiastically which eventually dies as time goes on. When a developer however is more active in the beta testing process however it can keep the beta testers moving forward, plugging away through problems, but this is not always the case.

Some developers choose to pick beta testers who are renown throughout the community, the problem with this is that their time is often more limited. In my case I have been given access to beta testing that I did not have much time to spend spend with. I always try to contribute when and where I can however, time constraints withholding.

The most interesting position I have worked in, in this regard is quality testing, working as the go between for the beta testers and the developer, organizing bug reports, etc. In this role I finally understood the relationship between the developer and testers. As I said above, it is a two way street where BOTH must contribute equally. Finding good beta testers can be a process that is very hard as ideally what a developer wants is someone who has a lot of free time, is committed to the project and has a wealth of knowledge (or willingness to research).

Let's change lanes a bit, I find that the community often is very critical of a hobby business. I, like most here, have made purchases that I have regretted. I have seen numerous times where developers (some in very good standing) are oblivious to very obvious problems with their product. What matters more than anything to me is that the developers are willing to fix said problems WHEN the community interacts with them. I will use Vertigo Studios as an example, and I commend them on their dedication to fix their Bearcat based upon issues that the community has brought up.

This leads me to another problem, is the communities EXPECTATIONS of a product. I believe if we all had a more open mind when purchasing a product, with a willingness to learn and let the developers lead us rather than in-fight with their plan, we will all find products more suitable and we can be more content with what developers produce.

I feel that while the above is true for most of the community, there is a strong, small and loud minority that knee jerks based upon their expectations. I find it interesting that many of the people in this group are willing to part so quickly with their money and be disappointed so quickly. Many in this group could do themselves a favor and WAIT until they hear feedback from the community and/or read reviews of these products. I can also wish to become a millionaire in this hobby doing the work I love.... but it will never happen.

I stand in the corner of Nemeth Designs in this regard, and with them success with the SA-2 and any further products they create. Until such a time that I find they are trying to shovel junk-ware to the community in the name of sales, this stance will not change. It is obvious to me that Nemeth has taken the harder development route by attempting to simulate more complex systems, which shows a passion for their work, even if the aircraft in question is "mythical." Anyone can create a model, a few basic instruments and shovel out a simple .air file.

Perhaps we are all a bit spoiled by some developers, and I think it shows at times.

David Brice of Iris fame is another developer who at times has taken a considerable amount of heat from this, and other communities. He is also someone whose work I will completely defend. David has expressed to me many times in phone conversations that he creates what he loves. In an effort to lead customers to products they will be happier with, he differentiated his aircraft line. Interesting that customers do not take this into consideration when they purchase a product from a different line and expect the same standards.

Then of course we come to the mindset that some want very simple models. This flies in the face of people such as myself who want high fidelity simulations, but in effect nearly doubles the developer's time to bring a product to market should they develop to both standards.

Let's break some numbers down for you all, and I want to ask you if it is worth it to you?

Let's say we create a product that took 5 months of development, release it and it sells for $32.

This product after release sells only 500 copies (yes, a very realistic number depending on the company) in a year.

32x500 = 16,000!

$16,000 sounds like a nice profit doesn't it? AHA! We forgot to add taxes, which in the states equate to more or less 30%.

16,000 x .7 = $11,200

Of course, we forgot to pay anyone else on the team for their efforts, such as the person who crafted the FDE, any marketing, etc. If you released no OTHER product that year, you would have netted < $11,200. Could you put food on your plate? Your kids? Wife?

Ask yourself, from a developer's standpoint, is it worth it? Would YOU double the amount of time of development to offer an adjustable complexity product? To develop that system a "little further?" To release multiple patches?

I will further use a developer of whom I will not name to drive my point home. They spent YEARS developing a product which has won multiple awards and praise from the community. There is a possibility they will leave this community because they are not making enough money from development to pay their mortgage (which is a quite reasonable payment).

Hug a developer folks. It is not all roses. Anyone developing freeware for fun and in their off time who tries to make a LIVING off this work is taking a HUGE RISK. This is why most developers have day jobs and development times drag on.

On the opposite hand, there ARE companies in this community who are profit driven with little regards for the customer. We know who they are, and what junk they shovel on everyone. We do not have to name them. We can defend ourselves by being informed customers. We also should commend them if they break from this mold.

/offsoapbox
 
I agree with you for most that

my flame is the selection process for some and execution , ive seen around the traps the people who kiss @ss or fly with someone online with next to no experience in any form of development getting the role i can think of several names right now i can name within a few companies

which leads me on to the next point, these guys have no experience in any form, and little experience with FS as i made mention in first post which everyone seemed to have missed these guys are pointless and the ones im targeting

for example its like getting a person just got their learner drivers licenses to help final trials of a high performance car

once again my posts have been miss read and everyone has piped up, it was these guys and the people who elect them im pointing the finger at, not the guys who have been doing a good job, And addition to that i was asking developers to take greater care in the selection process

i suggest you re read my posts
 
I had made a post very similar to this over at another major FS forum 6 or more months ago. While not intended directly to you, it reminded me that I wanted to say it here as well.

Regarding your posts, if this is what you wanted to say, why didn't you say it? It sounded much more tactful this time.

Another point, having an average simmer IS valuable at times to developers, because they represent a major majority of simmers. They tend to often find issues that even the best testers miss, simply because they look at things with a different set of goggles.

The extremely good beta tests I could count with two fingers. It is a VERY hard thing for developers and testers to have that perfect mesh. For at least one development team, there is no set in stone process for bringing in testers either. This is not something that can be easily quantified and measured to bring success. The ONLY thing I can recommend is that developers who have a testing team that isn't very helpful is to wash it and start from scratch, keeping those who are. In that regard however, the development team MUST be active with their beta testers as well. As I said, it is a two way street.
 
I had made a post very similar to this over at another major FS forum 6 or more months ago. While not intended directly to you, it reminded me that I wanted to say it here as well.

Regarding your posts, if this is what you wanted to say, why didn't you say it? It sounded much more tactful this time.

Another point, having an average simmer IS valuable at times to developers, because they represent a major majority of simmers. They tend to often find issues that even the best testers miss, simply because they look at things with a different set of goggles.

The extremely good beta tests I could count with two fingers. It is a VERY hard thing for developers and testers to have that perfect mesh.

i just bought a product moments before i posted and picked up on some things identical to nemeths last release and it has reminded me of the decline in quality from them
 
Is it really a decline in quality though? Or is it that some companies have set the bar so high that our expectations are no longer met satisfactorily?

I'm not trying to be annoying, I'm just trying to stir everyone to think.

Many of these companies have a very consistent record with regards to releases, and the issues that come with them.
 
A good beta testing program may begin really with the Alpha phase. A case in point was the development of FSX. A problem there was that all of the basic decisions and changes had been set in stone before Beta began. Useful improvements flight dynamics and aircraft control functionality had been nixed before things really got very far.

But maybe we are lucky to have at least gotten a graphics upgrade.

Cody is quite correct about time budgeting. A problem sometimes. Annnnd.... because of all of the different systems we have (apple flightsim would have two airplanes, which would be obsolete every six weeks) many things escape even very good beta tests!

T
 
A good beta testing program may begin really with the Alpha phase. A case in point was the development of FSX. A problem there was that all of the basic decisions and changes had been set in stone before Beta began. Useful improvements flight dynamics and aircraft control functionality had been nixed before things really got very far.

Yes, this makes for a often very frustrated development/testing team. I myself have been witness to many releases where there was a freeze on features or bug reports, which can be very frustrating.

The whole view of the developer often can and will override development of a product. They see a sinking profit and if a development drags on, at some point they have to make cuts somewhere. This is also why we see many developers make "safe" aircraft, which are guaranteed to make sales.
 
Is it really a decline in quality though? Or is it that some companies have set the bar so high that our expectations are no longer met satisfactorily?

I'm not trying to be annoying, I'm just trying to stir everyone to think.

Many of these companies have a very consistent record with regards to releases, and the issues that come with them.

Not annoying me mate, im prob annoying everyone else

Im not sure what most people here think, but the number of patches from some companies seems to be ever increasing and becoming more frustrating

I sometimes get the impression that the fs development world has now gone quantity over quality compaired to the older days where quality was over quantity

while there are some companies do outstanding jobs the others are avergae and it takes several fixes to get it up to speed.

and this is why i point the finger, i dont want to spend my life chasing up patches over and over again for something, when it could have been picked up in the beta

And i feel sorry for the some developers because they cop some much flak over stuff his beta testers should have found and reported instead of just flying it around and going around saying doesn't it look pretty
 
If the market moves on, and the developer stands still, does it really matter semantically if it is a decline in quality or a perceived decline in quality ? The perception of a decline in quality is enough, if backed by enough information from sources that one trusts to prove that quality is not good enough. If the market moves on, yet the developer stand still, that IS a decline in quality.

Expectations increase, standards improve and products need to be better or else we'd all be flying wire-frame graphics against a blue and green background.

There might be a line to be drawn between `expectation` and `actually deliverable`, but issuing a product which contains cowl flaps in a model that never had them is a failing in product choice, product development, beta testing or qualitative delivery standards.

In each and every of those cases the fault lies with the developer for not getting it right, not the customer for daring to point out the failing. There are just too many of those inexcusable errors in modern payware to be able to blame the customer.

vilifying the customer when the developer has to bear ALL the responsibility is really not a tenable position.

The customer who HASN'T purchased the product needs to know the mistakes and failings in order to make a perceptive purchase decision, and if that information is not provided by the developer then ONLY the community can provide the evidence, when those financially involved are not prepared to be honest in their appraisal.

Why, for example, do your fine video productions never reveal the failings of the products you have been commissioned to represent? you have closer scrutiny of them for longer than any beta tester, must be aware of those faults, yet hold your counsel.

Don't worry, it's a rhetorical question. We understand your financial imperative.

Ours as customers or would-be customers is quietly different, and in the current economic climate, being cautious with ones' cash is simply the only way to be.
 
The problrm with Beta testers, is that most people arent.. I was a beta tester in silicon valley back before I got old and became an IT manager, and we worked t=with test matrixes and a dorect line to the engineers.. problem is, mot people average or otherwise, wouldnt know a test matrix from a special effects driven movie, and most people are going to climb in a plane and say that heh, it flies ok, or it flies like crap.. Not many know what to look for, and many times, the developers dont supply a lot of data as to what they are seeing as priorities and show stoppers.. I recently tested a plane wherein i found a bug that for me would have been a show stopper, but for that company, it want.. You see, communications here could have been a help, but it was lacking from both ends ( yes, i, the tester, am just as responsible for saking questions, as they are for giving me milestones and data sets..) i can only hope that hasnt resulted in irreparable damage to the respect in both directions that both I and they deserve from each other..
The last thing is that beta testers arent a dime a dozen. Like everything else in here, beta testers are few and far between, and getting good beta testers is not always easy.. I also know of very few companies that can afford the time to train testers, especially when a great majority of the time, a tester joins a project because of personal interest in that aircraft, and once its on the market, they're gone.. That makes it difficult..
Pam
 
If the market moves on, and the developer stands still, does it really matter semantically if it is a decline in quality or a perceived decline in quality ? The perception of a decline in quality is enough, if backed by enough information from sources that one trusts to prove that quality is not good enough. If the market moves on, yet the developer stand still, that IS a decline in quality.

Expectations increase, standards improve and products need to be better or else we'd all be flying wire-frame graphics against a blue and green background.

Interesting point. For the most part I agree, but in this hobby I think we will see a trend of less developers releasing less content over a given period of time. As the industry standard, or bar, is raised, less are capable of doing the work. A fine example is A2A's ability to create authentic period systems simulations for classic aircraft. If it was easy, more would do it. This is also why A2A takes so long to produce said material.

How far does this go?

There might be a line to be drawn between `expectation` and `actually deliverable`, but issuing a product which contains cowl flaps in a model that never had them is a failing in product choice, product development, beta testing or qualitative delivery standards.

In each and every of those cases the fault lies with the developer for not getting it right, not the customer for daring to point out the failing. There are just too many of those inexcusable errors in modern payware to be able to blame the customer.

vilifying the customer when the developer has to bear ALL the responsibility is really not a tenable position.

The customer who HASN'T purchased the product needs to know the mistakes and failings in order to make a perceptive purchase decision, and if that information is not provided by the developer then ONLY the community can provide the evidence, when those financially involved are not prepared to be honest in their appraisal.

Why, for example, do your fine video productions never reveal the failings of the products you have been commissioned to represent? you have closer scrutiny of them for longer than any beta tester, must be aware of those faults, yet hold your counsel.

Don't worry, it's a rhetorical question. We understand your financial imperative.

Ours as customers or would-be customers is quietly different, and in the current economic climate, being cautious with ones' cash is simply the only way to be.

Again, you raise interesting points.

You also point out rightfully that my job is to omit errors in videos I produce. If I recorded the weak points of aircraft, I wouldn't have much of a job. I HAVE been asked by major developers to omit certain shots because of this... some of these developers many here love. I offset that by trying to be very selective about the companies we actually do commercial work for. We try to avoid any products we ourselves wouldn't use. We are however human. I wouldn't feel comfortable with myself if I was not able to answer your question with honesty, rhetorical or not. We stand by the developers we work with and for.

The list of companies we would NOT work for, and the companies we no longer work for because of these issues is secret. It has to be, professionally, for obvious reasons. This also means that while there are many companies we WOULD like to work for, we either have not been able to agree contractually or the opportunity has not presented itself.

Our company slogan is important, "If we ourselves would not be entertained, neither will you."

I agree with many of your thoughts, as my free market capitalist mentality is always ever present. The depth of which I agree however must be further considered before I could answer with authority.
 
I sometimes get the impression that the fs development world has now gone quantity over quality compaired to the older days where quality was over quantity

Sorry jeansy, but i'm afraid i must, for the most part ( not totally ) beg to differ. When i started learning dynamics almost five years ago, i did it only because, in my never too humble opinion, there was only one persons planes available worth flying and that was Miltons commanders and his howards. The bottom line is that i have such a hatred and fear of mathematics that i spent the first uear and half in flight modeling, puking my guts out. u did it though because i wanted to fly something that really was real, and not some ridicules wanna be look alike.. Now, here we are, five years down the road, and the sophistication and technical saavy of the aircraft we fly, has exponentially increased to some of the finest flying experiences any one could hope for outside of reality. But as the aircraft have imprived, so have the expectations of the community, and thats only right and just. As Cody said, we all ( for the most part) know who the money grubbers are an many of those are dropping to the wayside.. Whats left, is a smaller group of extremely dedicated individuals who develope outstanding aircraft, and the differences between them are minimal and a matter of personal taste more than anything else.. However, th customers ptience has worn thin over the years, as it should.. And we, the developers, also need to be paying closer attention to the details.. its no longer a matter of including working animations alone, but also all the trappings expected of us by the community at large..

Let me go buy this beast that started it all, and i'll see if i can find any workable solutions or workarounds, even though i am not a chopper person and freely admit it.. its still a pretty darned cool looking aircraft, and like in the old days, if its broke, probably, i can fix it ..
 
Cody,

Thanks for the honesty. Many of us work in industries or businesses where we sell the positives and eliminate the negatives - usually by ignoring them or those who allude to them. :salute:

I do think we are already seeing the results of increased gestation time. Unfortunately, like we are discussing over the Cardinal thread this delay can also effect the perception of a product that was `current` at the time of its design, but left behind by events by the time of its release.

12 months ago, I think we'd have all been quite impressed by, for example, a GA aircraft that includes tioe-downs, chocks, pitot covers and other conditional animations. Now I find I am less than happy when I purchase something that has none of these things - or has animations that really should include conditional animations, but don't (the AF He210 Uhu is a good example: Deploy the ladder, but you cannot remove the crew. So what's the point of the ladder in the first place? Or a beautiful recreation of a reflective gunsight, but no camera position to enable a pilot to look through it in its offset position?) THAT is just laziness.

So the market has moved on. Yet products in gestation may not.

Perhaps Developers need to start finding ways of shortening the development process. Or being far smarter about when to choose to announce their forthcoming products.

Flight 1 really dropped the ball with the 162 and the 182. Not interested in the reasons why, that's their problem, but if the `appeared from nowhere` 177 Cardinal doesn't have conditional animations then no matter the cheap cost they're suggesting, it won't be on me `must have` list. Ant, Lionheart and others have moved the goalposts with the products that ARE in the marketplace, and expectations move on.

Nobody expects a product to be perfect at release. It just isn't possible. But making basic mistakes and not spotting them when they have all this `extra` gestation time is making it even harder for developers to convince the increasingly demanding and tight-fisted customer to part with money immediately on release. Just Flights back-peddling over the sound of their new DC-3 is an example. Why did they not get it RIGHT, the first time? What possible excuse can they offer those poor pre-sales customers who got their bargain only to find they had to purchase an addon sound suite to get anything resembling a simulcrum? More importantly, what financial compensation will they offer, when later customers will get the soundset at no extra cost?

That's not just poor developiong, that's bad business. And THAT is what neesd to be stamped out in the hobby. If these `companies` want to take money from customers, then they need to raise their game and start acting like proper companies, not barrow-boy market traders.

Perhaps what is needed is a consumer body to represent simmers interests? We've left this up to now to the big websites, but they are so conflicted by commercial imperatives I truly believe they are no longer to be trusted, which is why forums such as this are more important than ever to act as a voice for the consumer, even to the point of adversarial commentary and frankness in discussion.

Discussion that, if seen in the developers own forums sees the posts removed almost immediately, so hiding not so much the truth as the exploration of truth from would-be customers.
 
If I may, as a dev, throw in my two cents?

First off, it's certain that the rising costs of doing business and the decline of sales over the past years has shown me that it's absolutely impossible to do this as a business and survive. Not unless you don't pay your suppliers, buy models off of TS or basically do nothing code/model wise. All of these have happened or are being done, and, I will follow Cody's lead on this one and not mention any names.

However, on the same note, the expectations of you, the clients, have grown, the quality has gone up and the costs have gone up. BUT... the prices for the products have not. And every time I see a new one released that has the same price point as 5 years ago... I wonder... are we doing the right thing by charging the same for an ever increasing quality/cost level? As an example, the Cessna 310R that Milviz released about 3 months ago cost well over, including all costs, 15,000.00USD. Now, total sales so far are in the 400 to 500 range and THAT is a REALLY good sales amount (for three months). We've not had any "reviews" yet but, so far, the product has been compared to Realair's Duke, which for me, is one of the ultimate compliments. (ok ok... enough sales pitch!

What I'm getting at here is that we are selling it at 30.00USD. Now, for many of you, that may seem like a lot. And perhaps it is. But given the cost to bring it to market... we actually have LOST money. (do the math. 500 x 30 = 15,000.... throw in F1's cut and we're out of business)

It's this funny attitude that seems to say... give it to us cheaper, faster but make it better. It's just not possible. Something somewhere must be sacrificed.... What that will be is yet to be defined for us at Milviz, but for other companies, creating different levels of products is one of the things being tried; prepay's, no vc's included to test the waters, being some of the others. etc. All of these marketing schemes have one thing in common: they don't really work because, in the end, quality is the thing being sacrificed. (something I will not do if I can possibly avoid it)

What needs to happen, in my view, is that you, the clientele, must be prepared to pay for what you get. Admittedly, it's hard to know without trying before you buy. This is the main reason why we went with Flight 1. (I do not own stock). Obviously, the fact that they also have a certain amount of piracy protection has a lot to do with our choice. But even that costs us. (A LOT!!!)

On the subject of beta testers, after much trouble, we have finally got a team of testers that consists of a variety of people from ex AF, to ex Army to actual chopper mechs and RW pilots to kids who know basically nothing about beta testing but who are veritable fonts of information about specific planes and their systems... We're lucky. Not every dev is quite so lucky. . )

So, what's going to happen next? I do not know. But I do know that we cannot charge 30.00USD anymore and survive. Cannot do it. Our prices will have to go up. I know that we will lose some of you as clients and for that, I am sorry. But we have to survive and that takes money.

Cody, this was a good idea of a thread and I thank you. You will get my business for our next plane... :salute:
 
Just Flights back-peddling over the sound of their new DC-3 is an example. Why did they not get it RIGHT, the first time?

As someone who doesn't appear to own the product, I think you may have misunderstood the situation some-what. The product includes a custom sound-set, which we evaluated and found to be a good match to the real thing. Out of the many hundreds of sales, a selection (equating to less than 2%) of users on this forum found the sound-set to be letting down the rest of the aircraft. It is worth bearing in mind that we have also had feedback from other customers that the sounds are excellent. Sounds are one of those areas which is highly subjective, but after seeing numerous posts from highly respected members of this community expressing disappointment, it is only fair that we offer a comprehensive solution to satisfy our customers and give justice to an excellent product.

There was no back-peddling (did I ever post up a reply dismissing people's feedback, later to back-peddle?) and I think that we have responded in a very timely and positive manner. Unfortunately, as is always the case with forums (and life in general!), you cannot always win over everyone. You are of course free not to purchase the product, but I would urge you to consider your criticisms of a product that you have not actually tried yourself.

The reason that I am typing this forum post at 9am on a Saturday morning, wearing my dressing gown and holding a cup of tea (despite the fact that unlike a lot of FS developers, I am very much a 9-5 employee), is that I have spent the last few months working extremely hard with the development team to produce a DC-3 that will satisfy our customers. I strongly believe that despite some initial (very constructive and fair) criticisms, the vast majority of customers feel this was achieved. I am a big fan of forums as it allows us to have a good dialogue with some of the most demanding (in a good way) customers, but one of its major flaws is its ability to make several fairly minor issues look fairly significant. I suspect that people, understandably, feel that the views portrayed on a particular forum can be interpreted as being representative of the FS community as a whole (very far from the truth).

As regards to this thread in general, I have to agree completely with Cody. In an ideal world I would be able to invite some of the more cynical members of our community to spend a few months working in the 'FS development world' (we have invited a couple of customers to our office for a day-trip!), as I believe it would quickly alleviate their fears and abolish this concept of profiteering, scheming and lazy developers. Quite the opposite is true, I have yet to come across an industry which contains more enthusiastic, eager to please, customer service orientated, hard-working and honest development teams. As Cody has touched upon, where else do you find companies who are willing to work 12 hour days, reply to customer queries in the middle of the night, provide the most deserving members of the community with free copies of their products and all of that on a pretty modest income? We are extremely lucky in the FS world, and I say that not as an employee of JF, but as a customer of most of the developers around.

Just my two cents :wiggle:
 
More importantly, what financial compensation will they offer, when later customers will get the soundset at no extra cost?

Although I do not think (based on my above post) that we provided a sub-standard soundset which give people no other choice but to purchase at extra cost another product, I will more than happily provide anyone who purchased the Sonic Solutions package Just Reward points to compensate them. Just contact me directly using the PM feature here.
 
Cody,

Nice prose, however, probably a complete waste of your enthusiasm and energy.

I agree with what you say without contradiction, however your target audience that needs to begin to understand these events and issues won't, nor will they read your dialog or more importantly, care.

The people who should be learning this stuff, I have found over the years really don't, they don't want to, they feel they don't need to and ultimately just carry on as normal.

Every one who since posted in the positive already knows how to behave and what makes it all tick, they are not the problem audience.

Many years ago I was given some market research figures from Just Flight, on line sales equated to just 20% of a products sale, feedback from on line sales was nearly 90%, worse, 95% of all complaints came from on line consumers.

In short you could completely ignore all complaints and still sell 80% of your product!.

Now, at that time JF had a lot of shelf space in stores and this parody only works in you have that safety net, if like some vendors who post here, the majority of your sales are virtual, then the above is reversed, all of your complaints are virtual and all complaints effect virtual sales.

Best

Michael
 
As someone who doesn't appear to own the product, I think you may have misunderstood the situation some-what. The product includes a custom sound-set, which we evaluated and found to be a good match to the real thing. Out of the many hundreds of sales, a selection (equating to less than 2%) of users on this forum found the sound-set to be letting down the rest of the aircraft. It is worth bearing in mind that we have also had feedback from other customers that the sounds are excellent. Sounds are one of those areas which is highly subjective, but after seeing numerous posts from highly respected members of this community expressing disappointment, it is only fair that we offer a comprehensive solution to satisfy our customers and give justice to an excellent product.

There was no back-peddling (did I ever post up a reply dismissing people's feedback, later to back-peddle?) and I think that we have responded in a very timely and positive manner. Unfortunately, as is always the case with forums (and life in general!), you cannot always win over everyone. You are of course free not to purchase the product, but I would urge you to consider your criticisms of a product that you have not actually tried yourself.

The reason that I am typing this forum post at 9am on a Saturday morning, wearing my dressing gown and holding a cup of tea (despite the fact that unlike a lot of FS developers, I am very much a 9-5 employee), is that I have spent the last few months working extremely hard with the development team to produce a DC-3 that will satisfy our customers. I strongly believe that despite some initial (very constructive and fair) criticisms, the vast majority of customers feel this was achieved. I am a big fan of forums as it allows us to have a good dialogue with some of the most demanding (in a good way) customers, but one of its major flaws is its ability to make several fairly minor issues look fairly significant. I suspect that people, understandably, feel that the views portrayed on a particular forum can be interpreted as being representative of the FS community as a whole (very far from the truth).

As regards to this thread in general, I have to agree completely with Cody. In an ideal world I would be able to invite some of the more cynical members of our community to spend a few months working in the 'FS development world' (we have invited a couple of customers to our office for a day-trip!), as I believe it would quickly alleviate their fears and abolish this concept of profiteering, scheming and lazy developers. Quite the opposite is true, I have yet to come across an industry which contains more enthusiastic, eager to please, customer service orientated, hard-working and honest development teams. As Cody has touched upon, where else do you find companies who are willing to work 12 hour days, reply to customer queries in the middle of the night, provide the most deserving members of the community with free copies of their products and all of that on a pretty modest income? We are extremely lucky in the FS world, and I say that not as an employee of JF, but as a customer of most of the developers around.

Just my two cents :wiggle:

And the excuse for the temperature gauge? The cowl flap levers on the Wright version? The poor rendition of the boat-tail? The incorrect gear retraction time? The Sperry that uses the ailerons? The poor cartoon-like graphics of the VC? And if no excuses for those, then explain why that list exists at all?

If the only way to have a criticism of a product is to ignore what critical purchasers are saying and try it oneself, why does Just Flight not offer a 100% moneyback guarantee like Flight 1 or Eaglesoft so that we may?


And are you saying that all these customers who HAVE bought the product and are not satisfied are wrong? Or should we infer, as Michael suggests, that as the criticisms don't affect sales, you just don't care?

Do please show evidence of the 98% satisfaction rating. It is my experience that the 2% who are vocally critical represent a far, far larger proportion, most of whom say nothing, but are disgruntled. Have you, for instance, done what A2A do and telephoned a selection of the other 98% to confirm that they are happy? If not, you have no grounds whatsoever to assumer satisfaction from ANY customer except the ones who have publically stated as such - probably about the same 2% as have expressed displeasure.

We're back to precisely the ground I was talking about earlier. Should we HAVE to complain to have these things right? Why were they not right at release?

If you have that much confidence in your product, or disregard for your customers opinions of it, why then are you dashing to include a replacement soundset? More importantly, why were the sounds shabby at the original point of sale?

Sorry
 
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