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SSW Models

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zsoltquack said:
This is not true!
The email system is not working!

SSW:

you have buyed a single licence key for your pc .

You have request the second activation for the second pc . For the second pc you have to buy a license ( 50% off ) .

For the 3rd pc is the same , you have to buy a new license ( 50 % off ) .

For the 4th Pc you have to buy a new license but without discount.

In case of you have to reinstall win7 is different , you have a valid license and we can reactivate it without problem's for the 1st , 2nd , 3rd , 4th pc.

We always check hw info and we know if you are installing license in one your pc or if you're installing on a new pc ( not your or new pc ) .

In case of one of the 2,3,4 pc demaged or have been substituted just inform previous, and we can find a solution.

I have buyed a license for the ASN , for my pc n1 , for my pc n2 , i have payed for a new license FULL PRICED without any discount, Same for the VRSf18 , same for the PMDG .

This is only an example, but that's is.

This fair business policy? :wiggle:
Click to expand...

No it is not. IMHO it is not right...

A legit buyer should be able to install it on another PC when the first one died/crashed/went to computer heaven.

But asking people for money after a mishap is something that I would expect from banks or insurance companies, not from FS firms.

Hell, those firms have the buyers name, IP address and so forth. Nothing wrong in trusting your customers if and when the firm itself is legit. If they do ask for money, then that to me is a serious concern...

I know for a fact that any firm trying to do this in my country would find themselves in serious problems.

IMHO SSW should put this right. if only to save face.

Sorry for the rant.

Dumonceau
 
Here the Harrier
Years ago I bought!
Order date: 2012. 06. 17.
Now I want to use this I get this response:

"What are you meaning? Maybe you have buyed an harrier? If so , you have buyed it before the new site and new policy due to piracy prevent.
Since 01/09/2014 one license , 1 Pc , before that datge i don't know .

I'm in customer support since 01/09/2014 .

I see only a new purchase since 01/09/2014 order 97850127 f84f 1 license , 2 request for activation , 1 payment.
when you buy a new license for the new pc , you will be activate for the new pc.
other are updates to new models installer.

I'm sorry but i can't do more for you.

For any other question refer to help desk in main site.

Andrea"

Unfortunately, the help desk reject!
This is what attitude?

Zsolt
 
Maybe I have misunderstood SSW policy on replacement keys but after my old PC crashed in 2013 and I bought my current PC soon after, they supplied me new keys free of charge when I sent them an email explaining the situation. They didn't hesitate and had me up and running again when I followed the procedure for normal install & validation. The way I've always interpreted 2nd or 3rd PC key purchases from most software outlets is for actual multiple installations (on different PC's) at the same time and I know people who have multiple PC's or PC users within their families or businesses who in such cases needed multiple installations which they had to purchase. My current PC is the only one I have my SSW & other copy protected software running on for FS but if/when I need to replace an HD or the entire system, yes, I believe a paying customer should be allowed to retain the right to utilize their original single PC use license without having to pay again.
 
This is very similar to Windows when MS started monitoring how many times a copy was installed. They took a snap shot of your hardware and could tell how different subsequent installs there were. After one or two they wouldn't activate it anymore. If you changed out the HD or video card, no worries. If you added more memory, no worries. If you change out the mother board that could be a new computer and you would have to phone them to explain.

As was written above and is pretty universal for any software, you are buying a license to use the software on ONE personal computer and if they allow, you can make a backup copy. You are not buying a site license for use on several computers. But it sounds like if you want to do so you can and at a discount (50% off #2 and #3).

I've been in software development for 20 some years now and I've seen months of work be bought once and then that copy be made free to dozens of pirate site subscribers the same day. SSW are just protecting they time investment and sweat equity. Granted it is a real pain in the ass for those of us who fly right but it is the way it is.
:ernaehrung004:
 
fsafranek said:
This is very similar to Windows when MS started monitoring how many times a copy was installed. They took a snap shot of your hardware and could tell how different subsequent installs there were. After one or two they wouldn't activate it anymore. If you changed out the HD or video card, no worries. If you added more memory, no worries. If you change out the mother board that could be a new computer and you would have to phone them to explain.

As was written above and is pretty universal for any software, you are buying a license to use the software on ONE personal computer and if they allow, you can make a backup copy. You are not buying a site license for use on several computers. But it sounds like if you want to do so you can and at a discount (50% off #2 and #3).

I've been in software development for 20 some years now and I've seen months of work be bought once and then that copy be made free to dozens of pirate site subscribers the same day. SSW are just protecting they time investment and sweat equity. Granted it is a real pain in the ass for those of us who fly right but it is the way it is.
:ernaehrung004:
Click to expand...

So,

I am a customer, who all SSW model bought!
So far, I have been polite, the patience runs short

:ipepsi2:
 
zsoltquack said:
Here the Harrier
Years ago I bought!
Order date: 2012. 06. 17.
Now I want to use this I get this response:

"What are you meaning? Maybe you have buyed an harrier? If so , you have buyed it before the new site and new policy due to piracy prevent.
Since 01/09/2014 one license , 1 Pc , before that datge i don't know .

I'm in customer support since 01/09/2014 .

I see only a new purchase since 01/09/2014 order 97850127 f84f 1 license , 2 request for activation , 1 payment.
when you buy a new license for the new pc , you will be activate for the new pc.
other are updates to new models installer.

I'm sorry but i can't do more for you.

For any other question refer to help desk in main site.

Andrea"

Unfortunately, the help desk reject!
This is what attitude?

Zsolt
Click to expand...

Zsolt this is a private conversation trying to explain you what happened.

here you can see



Several times you have emailed us




Long time ago you have buyed f104 g and you have had your new activation key



And more from the help desk



You were not correct you used private conversations. You got all the answers to your questions, I think it's time for you to stop saying things that are not true.
Have you been told once that if you wanted a second key you had to pay with a discount.


If you have had purchased harrier and you need the activation key because you downloaded a new model, this will be emailed as usual. When you ask for a second installation You have to pay with a discount (50%)

Andrea
 
fsafranek said:
Storm and I must have been on the same wave length. :very_drunk:
Click to expand...

Frank, we are/have been a long time now!

Zsolt,

I don't really wish to get personally involved in this matter & was hoping to offer advice and a "medium of understanding" regarding how most of these matters work. Yes, having to deal with such matters can exhaust one's patience but I hope that you and SSW can get this matter taken care of in a timely manner. Perhaps in light of this, this is a good opportunity for Developers to make clarification and/or amendment of policy regarding existing customers who suffer catastrophic hardware failures so that they may still access their software. Understandably, both the developer/seller & end customers rightfully wish to protect their investment.
 
StormILM said:
Frank, we are/have been a long time now!

Zsolt,

I don't really wish to get personally involved in this matter & was hoping to offer advice and a "medium of understanding" regarding how most of these matters work. Yes, having to deal with such matters can exhaust one's patience but I hope that you and SSW can get this matter taken care of in a timely manner. Perhaps in light of this, this is a good opportunity for Developers to make clarification and/or amendment of policy regarding existing customers who suffer catastrophic hardware failures so that they may still access their software. Understandably, both the developer/seller & end customers rightfully wish to protect their investment.
Click to expand...

That's right, I just want to fly, I do not argue

But....
 
Here in my country there is a saying "that the customer is always right"
Many people may be affected by this unpleasantly :greedy_dollars:
 
Let us bring this discussion back to SSW models. The debate over purchased keys need to be directly between the developer and the purchaser and not aired here. I want to keep this thread open but if the discussion regarding the keys continues the thread will be closed.
 
stovall said:
Let us bring this discussion back to SSW models. The debate over purchased keys need to be directly between the developer and the purchaser and not aired here. I want to keep this thread open but if the discussion regarding the keys continues the thread will be closed.
Click to expand...

You're right, I have finished here
Help is lost!

Zsolt
 
lgdZG8q.jpg


AaHnVWe.jpg
 
Well... even if it's not the easiest plane to run on your computer (I spent 2 days to figure out how to manually initialize...), is
a demanding plane that I had quite some time to fly in FSX... Currently the only plane that "forces" me to check regularly my speed
and decent rate. My thanks to SSW for the plane, as also zsolt for this excellent HAF skin !...

 
Well,I think it's time to spend some words (and these,by SSW staff will be the last time) about our policy.
If a user gets a key,it is possible for him to change the key for free for these reasons: hardware upgrade,hardware change,OS change,total PC change,and whatsoever related to a change.
And it's for FREE.
Once again,FREE.
IF a user wants to get an ADDITIONAL key,due to the fact that he uses TWO PC,the second key is 50% discounted.
Same rule for the third key.
This is a rule that SSW applies since it's born,and it's clearly written on our website.
Thanks,
Alessandro.
[edit] From this point of the thread,no further clarificarions will be given concerning installations,problems,ecc. One,because is off topic,and two because all our customers can (and we will be glad if) use the official forum. Just to talk about this point,think about the fact that is surely more efficient talk about a problem (and find the solution) in the right place. The risk of posting a problem in a simulation forum is that the problem could be missed from us (and,maybe,from other users that should have the same problem).
I hope you all will understand our point of view.
Thanks again.
 
Last edited:
Talking of keys..

My C: drive was trashed by a virus a couple of days ago. Nothing else was hit and my FSX drive is in tact (though I've had to reinstall FSX to get it into the registry). My plan was to copy the old airplanes folder straight into the new FSX install but.. I remembered the dll. I take it this will mean a new install of the F104G and a new activation key or.. could I simply reinstall it (to get the lines in the dll) and use my current key? The new FSX is on the same drive as before and is using the same name (I renamed the last install).

ATB
DaveB:)
 
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